Severe weather help

Severe weather help

Severe weather has had a real impact on homes across the country. We're here to help if you need us; in fact, our offices are open 24/7. So, if you've been affected by the recent storms or floods, we're on hand to get things sorted with the minimum of fuss. Remember, the priority is to ensure you and your family are safe. Everything else can be fixed or replaced.

If you need to report a claim, go to our home claim page to find out how to claim online. Alternatively, call us on 0345 030 6945 (lines open 24 hours).

The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

For our joint protection, telephone calls may be recorded and/or monitored.

It's likely that we'll send someone out to you who'll assess the damage and arrange repairs. Your personal claim manager will be able to give you full details, but we recommend that you don’t throw anything away before we can get someone out to you.

What to do after a flood:

  • NEVER touch plugs or other electricity sources while standing in flood water. If the electricity’s not off – call in a professional.
  • Walk carefully. The water you’re wading through may be polluted or hide dangers like open manhole covers.
  • Make a list of the damage to property and belongings (including the food in your fridge and freezer). Ideally, photograph or video the damage.
  • Wear protective gloves and wellies while you clean up for protection. And use a regular garden hose to wash things down. A high pressure hose will make contaminated water spray everywhere.
  • Check on vulnerable neighbours or relatives.

What to do before a storm

  • Park the car in a garage, or away from large trees.
  • Secure or lock away loose objects such as garden furniture and ornaments, bikes, children’s toys and ladders.
  • Fasten all doors and windows. With electrical storms, remove the aerial from the TV set.

If you have time and can do safely:

  • Check for loose tiles on the roof.
  • Secure any weak fences and posts – to minimise the risk of causing damage to other parts of your property.
  • Check aerials or satellite dishes are securely fixed.

What to do after a storm

If your property suffers damage, email or ring us immediately. We have dedicated teams of experts who will be able to give you advice on how to prevent further damage and to assist you in sorting out your claim. You can contact them 24 hours a day on 0345 030 6945. The most common types of storm claims

  • Roof tiles blown off, often in conjunction with damage to gutters, fascias etc.
  • TV/radio aerials damaged.
  • Breakage of glass – most often greenhouse glass.
  • Lifting of roofing felt, particularly on sheds.
  • Damage to chimneys.
  • Trees falling down and damaging buildings.
  • Boundary walls blown down.

But do bear in mind an insurance policy is not a maintenance policy – most companies expect your home to be in reasonable condition, wear and tear isn’t covered. Fences, gates and hedges that have blown down as a direct result of high winds are also generally excluded.

Contact us

Get in contact with the right person to answer your queries, or just talk to us about how we can help you and your family.

Preparing your home before a storm

With a little preparation you could help to reduce the potential for damage - and save yourself some money and stress in the process.

Fixing your home after a storm

Follow our advice if you've been affected by storm damage.

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