Finding unclaimed policies

Help us to carry out their wishes

Had a letter about an unclaimed policy?

Sometimes, payouts from the policies of customers who have passed away remain unclaimed. We want to do the right thing by letting their loved ones know that this policy exists.

If you’ve received a letter from us about an unclaimed policy, it’s because you might be able to help us find out who we should speak to about it.

Don't worry if you're not aware of any policy. When you call, we’ll explain what we need to know to update our records, and will talk you through any next steps.


Your data

You can find out how we use your data and how to contact us with any personal data queries here.


How to get in touch

Give us a call on the number at the top of your letter, and have the reference handy.

We’re a member of the Association of British Insurers

We’re a member of the Association of British Insurers (ABI) and support their industry-wide goal of helping people keep track of their pensions, savings and investment products. Working with their members, the ABI maintains a member-only register of financial service companies including those which may have merged, been sold to another company or changed their name – making it easier for you to trace your policies. Visit the ABI’s website to find the relevant contact details for the company now responsible for your policy.