Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.5 / 5 from 482 customer reviews

Rating breakdown

482 reviews

  • 5 stars awarded by 324 reviewers
  • 4 stars awarded by 122 reviewers
  • 3 stars awarded by 18 reviewers
  • 2 stars awarded by 5 reviewers
  • 1 stars awarded by 13 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

Sort reviews
Rated 4.5/5 based on 482 customer reviews

fred gave this product an overall rating of 4 / 5

good customer service

Travel Insurance,quick and easy to obtain online and you know from Aviva you are receiving good quality and competitive cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

fred

MrsW gave this product an overall rating of 4 / 5

Good coverage however could be more competitive in price

Good coverage as always with Aviva ; however I feel that you could be more competitive with your pricing.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

MrsW

Ali4799 gave this product an overall rating of 3 / 5

Decent product let down by poor I.T

The app is great when it works and I love the idea of going paperless but my account stopped working so I couldn’t access my documents online. I had to call the helpline which I hate doing, it’s why I transacted online in the first place. The phone team were great and friendly but only answer was to email my documents for printing and to refer my issue to help desk for resolution. I still haven’t heard from them regarding a fix.

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Ali4799

Kathy gave this product an overall rating of 3 / 5

Kathy

Just taken out my holiday insurance, had renewal quote thought it was the same as my car and travel insurance and automatic, it wasn't, when checked I then couldn't have the renewal quote as couldn't do it online at the time so paid more. My fault, really gutted that only online users get a discount not loyal customers. Still haven't had documentation through either.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

Kathy

DavyHighlands gave this product an overall rating of 5 / 5

we got a great customer service when we got a quote from the person we dealt with was very helpful and explained everything about out Travel Insurance

We have bought our Travel Insurance from Aviva and the person who we dealt with on the phone was very helpful and explained everything to us about our Travel insurance we were getting marks out 10 i would give him 10 out of 10 plus we got our Travel Insurance for a year at a very good price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DavyHighlands

CSutty gave this product an overall rating of 4 / 5

Easy process

I have an annual travel policy - it was easy to apply for and it was easy enough to find policy information to see what was and was not covered.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

CSutty

Wazz gave this product an overall rating of 4 / 5

Aviva policies holder

I have medical insurance for me and family with aviva and i took out travel insurance with aviva which i took went i for holiday because of my medical insurance with aviva i got travel insurance discount of 10 percent which i was please with.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Wazz

Degsee gave this product an overall rating of 4 / 5

Gulliver

Travel insurance at a great price and great value and easy to apply for

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Degsee

Back to top