Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.5 / 5 from 517 customer reviews

Rating breakdown

517 reviews

  • 5 stars awarded by 359 reviewers
  • 4 stars awarded by 108 reviewers
  • 3 stars awarded by 29 reviewers
  • 2 stars awarded by 5 reviewers
  • 1 stars awarded by 16 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

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Rated 4.5/5 based on 517 customer reviews

Potato gave this product an overall rating of 4 / 5

Far better price

Travel insurance for two people for a holiday which asked medical questions

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
2 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Potato

Smithy gave this product an overall rating of 4 / 5

Great value for money and very user friendly website with the added benefit of storing all Aviva products in great App, My Aviva

Have purchased car insurance for second year as well as travel insurance. Will very soon be considering Home / Contents.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Smithy

MrsT gave this product an overall rating of 5 / 5

Great all round policy

Great policy for our cruise holiday needs, covers us for all we needed. Policy details straight forward to find, read and understand. Used call centre to clarify a couple of things, staff very good, answered questions straight away. Reasonably priced bolt on extras available aswell.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MrsT

Kevin gave this product an overall rating of 5 / 5

Excellent Customer Service

I purchased Travel insurance from Aviva and was very pleased that I did. At the start of my holiday I became very unwell, after two days I had to seek medical advise and purchase a lot of medication which was very costly. I submitted the Doctors letter together with receipts for the medication. This was acknowledged straight away and I was informed that they would look into my claim. Within two weeks the money was paid directly into my account minus the Excess. Well done Aviva for a excellent service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kevin

Miden gave this product an overall rating of 5 / 5

Great Customer Service

Having received a quote for travel insurance, my circumstances changed just prior to holiday. I experienced thoughtful and compassionate understanding from member of staff. Extremely helpful and empathetic. Fortunately, no further cost was incurred and cover given as initially quoted.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Miden

Tony gave this product an overall rating of 5 / 5

A wee week away

I normally sort family travel insurance, but on this occasion I was out of cover and required a week for just me and ma boy (26 and living in a different hoose) Aviva gives flexibility to do this (no need to stay in same abode) Excellent cover at a great price at very short notice

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tony

David gave this product an overall rating of 4 / 5

Easy to purchase

Travel Insurance. Having recently experienced an airline cancelling a return flight whilst on holiday, I opted to add the cover for travel disruption.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

David

GlenS gave this product an overall rating of 5 / 5

Good value

Al ways take out travel insurance with aviva No fuss easy just got annual cover really good price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

GlenS

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