Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.5 / 5 from 498 customer reviews

Rating breakdown

498 reviews

  • 5 stars awarded by 334 reviewers
  • 4 stars awarded by 129 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 14 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

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Rated 4.5/5 based on 498 customer reviews

JennyK gave this product an overall rating of 5 / 5

Fair price for the over 60's

This is the third year that Aviva has offered the best price for our annual travel insurance. Like most people in their 60's, myself and my husband have the usual health niggles which can make their travel policy soar. Aviva offer a soundly priced policy which is comprehensive but wont break the bank. Good telephone service and policy emailed to me quickly and because its web based, we don't even need to print it off. I would recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JennyK

1987c gave this product an overall rating of 5 / 5

Brilliant

All the cover I needed for an unbelievably low price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

1987c

HertsSteve gave this product an overall rating of 5 / 5

Aviva Travel Insurance

Very easy to use and great value for money. Access to online information is excellent and there are emails to confirm every step of the process, including documentation. Customer service over the phone is excellent and they are very helpful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HertsSteve

Schoolkeeper gave this product an overall rating of 5 / 5

Free travel insurance policy

As the title states, on buying car insurance which turned out to be very cost effective, a week later a email came through offering free travel insurance for a year for my whole family. Perfect took about 7 mins to set up, very easy and made the car insurance even better value. Winner winner chicken dinner.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Schoolkeeper

hf12345678 gave this product an overall rating of 5 / 5

Quick and easy

Very easy to set up, and great value for money too.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

hf12345678

curlewpd gave this product an overall rating of 5 / 5

No fuss purchase

No fuss purchase fortunately insurance wasn't needed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

curlewpd

lastflingbefore60 gave this product an overall rating of 5 / 5

excellent

easy to use website . I wanted the policy in paper form so asked foe it to be sent to me. the staff member was excellent and all arrived within the time stated. excellent service

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

lastflingbefore60

letdowncustomer gave this product an overall rating of 1 / 5

Wait until you have to make a claim.

Must have bought over 15 travel policies from Aviva in the last 3 years. Loved them and never considered going anywhere else - quick and easy to buy and competitive. However: This month I made my first ever (cancellation) claim. I telephoned and was given clear instructions which I followed. Then I received an e mail with different instructions. I telephoned to query this and was informed that I had to follow the procedures in the e mail. The company knew the circumstances of my cancellation which were tragic in the extreme and every parents worse nightmare. We had not simply changed our minds. We were entitled to no refund but the tour company applied compassion and refunded most of our fee. Aviva would not.The remaining Aviva claim was reduced to 220 pounds. Pursuing this small claim under the revised conditions were not worth the distress it would cause so we withdrew it. You only find out a company are when you need them. If we ever travel again - it wont be with Aviva.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

I'm sorry to see that you are unhappy with the level of service received when needing to make a claim. Please accept our apologies for any inconvenience caused. I have raised your concerns with our travel claims team who are going to investigate and contact you directly to discuss. Thank you for taking the time to provide us with your valued feedback.

Mike, Aviva Online Team

letdowncustomer

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