Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.5 / 5 from 530 customer reviews

Rating breakdown

530 reviews

  • 5 stars awarded by 369 reviewers
  • 4 stars awarded by 106 reviewers
  • 3 stars awarded by 30 reviewers
  • 2 stars awarded by 9 reviewers
  • 1 stars awarded by 16 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

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Rated 4.5/5 based on 530 customer reviews

Elize gave this product an overall rating of 5 / 5

Excellent service easy and no fuss

Bought car insurance online. Easy straight forward and no fuss. Price very reasonable and affordable with easy payment options

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Elize

Amyw gave this product an overall rating of 5 / 5

Good value

Good price for comprehensive cover. We've always had great service with other Aviva products and it's a competitive price too.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Amyw

Kimmy gave this product an overall rating of 5 / 5

Very happy

Single holiday insurance great price happy with what is included. Best deal around when brought.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kimmy

Happynan gave this product an overall rating of 5 / 5

Excellent telephone staff

I have purchased travel insurance. It's very good value for money. The lady I spoke to was extremely helpful and I was happy with my level of cover.Hopefully there will never be cause to use it

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Happynan

MikeJ gave this product an overall rating of 4 / 5

Good price and value

Bought travel insurance for multicity trip. Price was competitive (not the best), but overall package was a good one and Aviva has a good reputation - I have other policies with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MikeJ

Seeds gave this product an overall rating of 5 / 5

Travel insurance

Great customer service.. explained to me exactly what I was covered for and at a very competitive cost

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34

Seeds

SpursFan gave this product an overall rating of 1 / 5

Website Access

I couldn't see the policy through the link sent by Aviva. Turns out not all my policies were on a single website. Sorted now, but only after Aviva chased me several times to fill out this survey

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

Thanks for choosing to insure this policy with Aviva. I apologise for the issues you faced gaining instant access to your new policy online. This was due to a small discrepancy in how your name was formatted. I can see that this has been corrected now & you have full access to the policy in your online account. Should you have any further issues though please don't hesitate to contact us.

Jen, Aviva Social Media Team

SpursFan

ddraiggoch gave this product an overall rating of 2 / 5

Disappointed

Seems crazy but quotes kept coming. There’s nothing more annoying than email after email asking if I want to go ahead. Travel insurance is expensive and I hope it is better than cheaper ones. I’m still within the 14 days so I could change my mind.

By:
Policy features and benefits
3 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm sorry to read your review & to learn you're unhappy with our reminder emails. We hope that you'll stay with us & we can change your perception of us. However, I have recorded your feedback on our system for future improvements.

Tasha, Aviva Social Media Team

ddraiggoch

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