Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.5 / 5 from 510 customer reviews

Rating breakdown

510 reviews

  • 5 stars awarded by 342 reviewers
  • 4 stars awarded by 135 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 12 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

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Rated 4.5/5 based on 510 customer reviews

peterp gave this product an overall rating of 4 / 5

patient customer sevice

The person who helped me through the travel insurance site was very good,friendly and very patient.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
3 / 5

peterp

chrissyandchris gave this product an overall rating of 5 / 5

This is by far the best

This is now the 4th time we have bought Aviva travel insurance. Nothing beats it for pricing and policy terms and benefits.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

chrissyandchris

spuds gave this product an overall rating of 5 / 5

Great customer service

I found it so easy to get my insurance. Your staff were so helpful they made everything so easy to do. It did not take to long to answer all the questions about our trip. And they made sure everything was right and told us if there was anything else to just ring them. Very pleased all round Thank You.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
80 or Over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

spuds

Etonboy gave this product an overall rating of 5 / 5

Good value Travel Insurance

I have Psoriatic Arthritis and insurance can be difficult to get I have other policies with Aviva and took advantage of the offer .It is also well known company and can be trusted.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Etonboy

JessW gave this product an overall rating of 5 / 5

Easy

I have continued to use aviva due to the ease of their online facilities. Their prices in my experience have always been reasonable and competitive. Sometimes however their online quotes do not go through and you have to call but they are very friendly on the phone and everything goes smoothly no problems.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

JessW

Dave gave this product an overall rating of 5 / 5

Valued customer

Top rate service reccomend to anyone excellent customer service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dave

Rang3rs gave this product an overall rating of 4 / 5

Good customer service

Good value for money And woUtd recommend to other people

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Rang3rs

walburge gave this product an overall rating of 5 / 5

very good service

always take out travel insurance with Aviva much better and cheaper than insurance offered with travel companies

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

walburge

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