Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.5 / 5 from 477 customer reviews

Rating breakdown

477 reviews

  • 5 stars awarded by 330 reviewers
  • 4 stars awarded by 104 reviewers
  • 3 stars awarded by 24 reviewers
  • 2 stars awarded by 4 reviewers
  • 1 stars awarded by 15 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

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Rated 4.5/5 based on 477 customer reviews

Chapperz gave this product an overall rating of 5 / 5

Great Value Holiday Insurance

Purchased annual family cover, after i had been covered by my employer (before i left). Found the cover comparable in terms of cover, and it actually worked out cheaper. Having buildings insurance already, its great to know i'm with a reputable company who i can rely on if required.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chapperz

insuremma gave this product an overall rating of 5 / 5

Great service

With a medical condition and having had treatment which affects the immune system I was expecting the years travel insurance to be horrendous. The quote was much better than expected so I phoned to check and discussed it all with them and it was correct, amazing. Hopefully I'll never need to claim but if the same service is received then, brilliant.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

insuremma

Jenleite gave this product an overall rating of 4 / 5

Good value travel insurance

I found the multi travel insurance for a year very good value after checkout several others. There was a slight hitch during the online application but solved quickly.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

Jenleite

MrFox gave this product an overall rating of 5 / 5

Great personal service

Recently renewed my home and contents insurance. The lady I spoke to was really helpful but what I particularly liked was that I felt valued as a customer and not just ‘ another phone call’

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

MrFox

MLugo gave this product an overall rating of 5 / 5

Fast

Travel insurance bought online in the airport. Fast and simple after one hour phone conversation with another provider, AVIVA on line was so easy to get.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44

MLugo

Kuru gave this product an overall rating of 5 / 5

Great service as always

Very easy and convenient. Never have any issues and it’s super affordable.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kuru

Fupi gave this product an overall rating of 3 / 5

Proof of the pudding

Bought full year of travel insurance as an add on to house insurance. Simple to do, and seems good value. I'll only be able to do a proper evaluation if (heaven forbid!) an accident happens and I need to make a claim. That's when I'll be able to say whether the customer service is all they claim!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fupi

Papinder gave this product an overall rating of 5 / 5

Travel Insurance

Good customer service & very helpful when rang to sort medical cover for myself & my husband .Very straight forward & easy to use .Have used for a number of years now when travelling abroad .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Papinder

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