Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.6 / 5 from 490 customer reviews

Rating breakdown

490 reviews

  • 5 stars awarded by 342 reviewers
  • 4 stars awarded by 110 reviewers
  • 3 stars awarded by 20 reviewers
  • 2 stars awarded by 4 reviewers
  • 1 stars awarded by 14 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

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Rated 4.6/5 based on 490 customer reviews

sharky gave this product an overall rating of 4 / 5

good service

travel insurance good policy compared to other companies

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Thanks for the review, We’re really happy you like our travel policy. I can see you have a number of policies with us which is brilliant and that you already use MyAviva to see your policy information. Have you seen the Aviva Drive app? You can demonstrate how well you drive over 200 miles and you'll get a score out of 10 - depending on your score you could save up to 28% off your renewal and you can find out more about this here ➡http://at.aviva.uk/AvivaDrive

Will, Aviva Social Media Team

sharky

Kevo19 gave this product an overall rating of 4 / 5

Great price

Annual worldwide travel insurance for my wife and I. Had been making frustrating searches and then spotted that I got a discount as an existing Aviva customer for life insurance. Price was great for the coverage.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kevo19

theoriginalstro gave this product an overall rating of 3 / 5

Renewal of annual travel insurance

Great insurance cover at a competitive price :-) Reason for 3 star - Had travel insurance with Aviva last year, but clarity of renewal documentation could be clearer e.g. not shown in small print - This meant my insurance was cancelled and I had to re-purchase - I lost loyalty discount and more importantly could have been without insurance ;-(

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Thanks for you review, Great to see we were competitive for you again! I'm sorry to see you had some difficulties with the renewal last year - please let us know if you have any concerns this time and we shall do all we can to help. Thanks,

Rich, Aviva Social Media Team

theoriginalstro

leet gave this product an overall rating of 5 / 5

Easy peasy lemon squeezy!

Purchased annual multi-trip insurance for the family. Easy slick process, took no longer than five minutes, if that!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

leet

Leebert gave this product an overall rating of 5 / 5

Holiday insurance

Rang up for holiday cover. Sorted very quickly. Price was very competitive. (Cheap) Peace of mind was priceless. Thank goodness we didn't need to claim. Thanks Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Leebert

Happyval gave this product an overall rating of 5 / 5

Great online experience.

I purchased travel insurance online. It was simple and quick to apply. Great online experience.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Happyval

Ziggy gave this product an overall rating of 5 / 5

Just what I needed

Basic worldwide travel insurance on line took less than 5 minutes to do very easy.

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ziggy

Mg101 gave this product an overall rating of 5 / 5

Good service easy to book

I bought travel insurance. Easy to follow and book. Happy with the service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Mg101

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