Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.5 / 5 from 510 customer reviews

Rating breakdown

510 reviews

  • 5 stars awarded by 344 reviewers
  • 4 stars awarded by 131 reviewers
  • 3 stars awarded by 16 reviewers
  • 2 stars awarded by 7 reviewers
  • 1 stars awarded by 12 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

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Rated 4.5/5 based on 510 customer reviews

Terr gave this product an overall rating of 2 / 5

I bought it received the e-mail confirmation but cant see online

I would like to access the insurance online and make sure I'm covered and be able to check anytime I want. Thanks

By:
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

Terr

Ajith gave this product an overall rating of 5 / 5

Value for money

Aviva gave me the best insurance coverage for a great value.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ajith

KenS gave this product an overall rating of 5 / 5

value for money

I have couple of insurance with Aviva and never fails me for value of money and great service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

KenS

Chei gave this product an overall rating of 4 / 5

Suitable

Used for Caribbean cover. Sufficient cover for eventualities.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Chei

MrsJ gave this product an overall rating of 4 / 5

Annual Travel Insurance (renewal)

A comprehensive worldwide policy with reasonable cover included, although I was surprised to see baggage cover as an optional extra; it's fundamental so I'd expect it to be included. That said, price-wise, even with the slight uplift for baggage cover, the policy was competitively priced in the marketplace. I'm fortunate enough not to have needed to test the customer service when making a claim so I can't comment on that. My purchase was repeat business, I was surprised not to have received a reminder when my previous policy with Aviva expired.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

MrsJ

Iulianstefanita gave this product an overall rating of 5 / 5

Excelent

An excellent company with good services. I am very pleased

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Iulianstefanita

dadio gave this product an overall rating of 5 / 5

Great service & price

Purchased car insurance, the service and price were excellent. As a bonus, Aviva gave me one year travel (European) insurance for free, thank you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

dadio

andy gave this product an overall rating of 5 / 5

Great Product Choice

Good product choice. Clear statement. Competitive price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

andy

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