Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.5 / 5 from 488 customer reviews

Rating breakdown

488 reviews

  • 5 stars awarded by 338 reviewers
  • 4 stars awarded by 112 reviewers
  • 3 stars awarded by 18 reviewers
  • 2 stars awarded by 7 reviewers
  • 1 stars awarded by 13 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

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Rated 4.5/5 based on 488 customer reviews

Bean gave this product an overall rating of 5 / 5

Helpful staff

Telephone sales was clear and easy to undertake staff member was polite and helpful

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bean

AJP34 gave this product an overall rating of 5 / 5

Competitive pricing

I purchased Aviva’s travel insurance. Usually I go with my bank as they offer a discount but this year I decided to shop around and found Aviva’s to be at a much better price and it still covers everything my banks one does.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AJP34

Monk gave this product an overall rating of 1 / 5

Miss sold insurabce

Answered questions fully and accepted with medical conditions. After taking my money and me printing off documents, I find parts been excluded. Taken money quick enough and still waiting on a refund after more than the stated 10 working days. Not happy.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

I'm sorry the cover didn't meet your needs. Our underwriting criteria can change and you may find we can provide cover another time. I do hope you try us again in the future.

Will, Aviva Online Team

Monk

Steve gave this product an overall rating of 5 / 5

Great cover

As an Aviva car and home insurance customer, to add the travel with a 20% reduction seemed the only way to go! And with the great price,"it was the way to go

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Steve

Higgy gave this product an overall rating of 4 / 5

Very good customer service and friendly, helpful staff.

Purchased Annual Travel cover. Did this via the phone rather than on line. This was because of a computer issue. Id recommend on line purely because it takes about 5 minutes to get through to a staff member. Too many messages and number punching - very frustrating.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Higgy

BarryNIK gave this product an overall rating of 5 / 5

CREAT CUSTOMER SERVICE

Called to get quote for myself and my wife wonderfull experence ,helped us quicky and gave us a really good quote that we purchased very happy with product that will cover us both for 12 months .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BarryNIK

Simon gave this product an overall rating of 5 / 5

Simple and quick process

Would be good to be able to compare how the Aviva quote stacks up against the competition, plus show the cumulative positive effect of loyalty due to renewals or adding other policies

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Simon

BentleyBubble gave this product an overall rating of 5 / 5

Excellent

Bought an annual policy just before a short trip. So glad we took the insurance out as our flight was cancelled. Although we had not bought the extension which covered the additional night in the hotel (which we should be able to claim back through the airline) we were covered for flight delay. The customer service experience was excellent with a UK agent going through the claim, advising us and settling the claim with the minimum of fuss. This is in contrast to my sister who took out a cheap insurance just for the mini break who had to deal with an overseas call centre and the fill in forms and send off information to her insurance company. I cannot recommend Aviva enough. We have taken multiple insurances out with them since our friends made a household claim which was dealt with very efficiently and this is what matters . Cheapest is not always the best and Aviva policies are fairly priced.

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BentleyBubble

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