Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.5 / 5 from 548 customer reviews

Rating breakdown

548 reviews

  • 5 stars awarded by 381 reviewers
  • 4 stars awarded by 106 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 9 reviewers
  • 1 stars awarded by 18 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

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Rated 4.5/5 based on 548 customer reviews

Annieuk gave this product an overall rating of 1 / 5

Unreasonable premium addition and poor customer service

Bought Aviva travel insurance but realised when I got documentation that I needed to give details of procedures in last 12 months so I declared a non cancerous mole that had been removed and needed no further treatment. Done and dusted. BUT this put my premium up by 6.80. There is NOTHING wrong with me and certainly nothing that would impact a 1 week holiday away. It is a blatant way to make money. There is absolutely NO increased risk to Aviva. I lodged a complaint and 10 days later are still waiting for a reply. I will ale to the ombudsman if I do not get a response. This must be an enormous area for insurance to make unjustifiable profit. Next time I will always declare later so I can see the impact if declaration I my premium. If you declare up front it is hidden in the quote.

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

It's a shame to see that you are unhappy with the increased premium. As Travel insurance is covering you for medical treatment whilst on holiday, as with any travel insurance provider, we ask you to declare any medical conditions or if you have had any medical treatment / advice in the past 12 months. This enables us to a underwrite your policy correctly and provide you with an accurate quote. I can see that a compliant has been raised and a member of the team will shortly be in touch.

Mike, Aviva Online Team

Annieuk

Marlon gave this product an overall rating of 4 / 5

Great customer service

Travel Insurance was great and easy to buy plus good access to online accounts.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Marlon

Julest gave this product an overall rating of 5 / 5

Excellent service

Travel insurance Very straightforward questions to answer and insurance was easy to buy at a very competitive price and great peace of mind.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Julest

mystic gave this product an overall rating of 5 / 5

Easy Travel Insurance

So quick and easy to complete and buy online so that's the travel insurance sorted in a jiffy for another year

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

mystic

Peter gave this product an overall rating of 5 / 5

Easy

Easy to book, good prices, used many times before, would recommend,

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Peter

Miche34 gave this product an overall rating of 5 / 5

Excellent competative prices

I always use Aviva they cover so many medical symptoms diagnosed health conditions and at a very very good competative price where a lot of other insurances dont cover. I would definitely recommend them and will be using again next year.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Miche34

kiwiana gave this product an overall rating of 5 / 5

Highly Recommended

The comprehensive coverage of the policy coupled with the ease of taking it out made this travel insurance policy the stand-out of a range available.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

kiwiana

Susan gave this product an overall rating of 4 / 5

Travel Insurance single trip

I would have bought an annual multi trip policy as I have for the last two years but the price had increased excessively I thought , so I just bought a single trip policy . Good cover easy to purchase online.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Susan

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