Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.4 / 5 from 507 customer reviews

Rating breakdown

507 reviews

  • 5 stars awarded by 335 reviewers
  • 4 stars awarded by 98 reviewers
  • 3 stars awarded by 33 reviewers
  • 2 stars awarded by 13 reviewers
  • 1 stars awarded by 28 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

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Rated 4.4/5 based on 507 customer reviews

Niknak gave this product an overall rating of 5 / 5

Always rely on Aviva

Fantastic service as usual, I now have home and motor and travel with the company and even though motor premiums increases due to the reliable customer service I stay with them

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Niknak

Bestiequine gave this product an overall rating of 1 / 5

Bestiequine

Longterm customer. Bought three insurance policies for travels planned in Feb, March and April 2020. Sadly, COVID-19 struck insurances invalid - will shop around in future for travel

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Hi, it's a shame to see your negative review, in this instance it was outside of our control. However, if you were able to re-book your travel dates, we would be happy to take it on, so please don't hesitate to contact us if that's the case.

Yannis, Aviva Web Team

Bestiequine

Annoyed gave this product an overall rating of 1 / 5

Linking accounts

None of my policies are linked! Yet I use the same log in details, same address same details. If I log in from my phone I get my travel insurance, but I have to log in from my computer to see my pension. SAME FRIGGING DETAILS. Really irritating messing up the basics for loyal customers.

By:
Gender:
Female

I'm sorry to see your review today. I checked your policy and found a mismatch in details is what caused them to end up on two accounts. I have contacted you by email to help put them together.

Yannis, Aviva Web Team

Annoyed

LloyduS gave this product an overall rating of 5 / 5

Excellent Service

I am an existing customer of Aviva but I never used their Travel Insurance service before. I needed cover to travel at last minute and Aviva provided just that. The policy took all my existing medical into consideration at a competitive price. The policy wasn't available on my online Portal to review but, a member of staff from customer services was able to resolve very quickly. Excellent service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LloyduS

John1764 gave this product an overall rating of 3 / 5

Miss sold

On buying my travel insurence thought it was a bit ecpensive noticed on holiday while readying my polacy that i was charged from a week before i went on holiday which i did ot need

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

Hi John, sorry for the confusion, when you buy a single trip policy parts of the cover begin from the date of purchase (ie the cover for if the trip was cancelled in the mean time). This is not an additional cost to the policy, you are only charged for the length of your trip. I hope this clears up your concerns for you, if not please feel free to contact us via the below link: https://www.aviva.co.uk/help-and-support/contact-us/travel-insurance/

John - Aviva Social Media Response Team, Social Media Response Team

John1764

Hols gave this product an overall rating of 5 / 5

Excellent Service

We brought travel insurance but have car insurance, contents insurance and pension with Aviva excellent customer service and price deals.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hols

Lew1708 gave this product an overall rating of 5 / 5

Excellent service

Always purchase all my insurance from aviva hassle free

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lew1708

Sone gave this product an overall rating of 5 / 5

Customer

We brought holiday insurance for our sking holiday. Sadly it was cancelled. However Aviva allowed us to cancel our policy and refund our money. Super service.

I would recommend Aviva to a friend

By:
Gender:
Male

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