Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.4 / 5 from 598 customer reviews

Rating breakdown

598 reviews

  • 5 stars awarded by 399 reviewers
  • 4 stars awarded by 122 reviewers
  • 3 stars awarded by 37 reviewers
  • 2 stars awarded by 13 reviewers
  • 1 stars awarded by 27 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

Sort reviews
Rated 4.4/5 based on 598 customer reviews

Annoyed gave this product an overall rating of 1 / 5

Linking accounts

None of my policies are linked! Yet I use the same log in details, same address same details. If I log in from my phone I get my travel insurance, but I have to log in from my computer to see my pension. SAME FRIGGING DETAILS. Really irritating messing up the basics for loyal customers.

By:
Gender:
Female

Annoyed

LloyduS gave this product an overall rating of 5 / 5

Excellent Service

I am an existing customer of Aviva but I never used their Travel Insurance service before. I needed cover to travel at last minute and Aviva provided just that. The policy took all my existing medical into consideration at a competitive price. The policy wasn't available on my online Portal to review but, a member of staff from customer services was able to resolve very quickly. Excellent service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LloyduS

John1764 gave this product an overall rating of 3 / 5

Miss sold

On buying my travel insurence thought it was a bit ecpensive noticed on holiday while readying my polacy that i was charged from a week before i went on holiday which i did ot need

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

Hi John, sorry for the confusion, when you buy a single trip policy parts of the cover begin from the date of purchase (ie the cover for if the trip was cancelled in the mean time). This is not an additional cost to the policy, you are only charged for the length of your trip. I hope this clears up your concerns for you, if not please feel free to contact us via the below link: https://www.aviva.co.uk/help-and-support/contact-us/travel-insurance/

John - Aviva Social Media Response Team, Social Media Response Team

John1764

Hols gave this product an overall rating of 5 / 5

Excellent Service

We brought travel insurance but have car insurance, contents insurance and pension with Aviva excellent customer service and price deals.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hols

Lew1708 gave this product an overall rating of 5 / 5

Excellent service

Always purchase all my insurance from aviva hassle free

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lew1708

Sone gave this product an overall rating of 5 / 5

Customer

We brought holiday insurance for our sking holiday. Sadly it was cancelled. However Aviva allowed us to cancel our policy and refund our money. Super service.

I would recommend Aviva to a friend

By:
Gender:
Male

Sone

powermick gave this product an overall rating of 1 / 5

No loyalty to long standing customers

This is the second time you have asked me to fill this form in as you obviously did not like my comments last time, well they have not changed and if you do not like the truth my fears about customer loyalty are right and you are treat your customers as cash cows, time to find a different company

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

powermick

Chip gave this product an overall rating of 3 / 5

Agreed and processed my refund request with ease

Did not require cover anymore so cancelled within 14 day cooling off period

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44

Chip

Back to top