Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.5 / 5 from 567 customer reviews

Rating breakdown

567 reviews

  • 5 stars awarded by 390 reviewers
  • 4 stars awarded by 112 reviewers
  • 3 stars awarded by 35 reviewers
  • 2 stars awarded by 9 reviewers
  • 1 stars awarded by 21 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

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Rated 4.5/5 based on 567 customer reviews

MordenAde gave this product an overall rating of 4 / 5

Smooth experience

A trouble free experience when purchasing travel insurance which was at a very competitive price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MordenAde

Swiftshopper gave this product an overall rating of 3 / 5

Put off customer

I had been with Aviva car insurance for three years. Every year my insurance premium went up despite never making a claim. Also on my renewal policy invite my NCD protection was removed. I shopped around for a like for like policy which was considerably cheaper,even with NCD protection included in the quotes. I read customer reviews for Aviva when making a claim and sadly this was not good reading. When I telephoned to cancel the girl was great and helped me. Such a shame the way premiums are calculated now and that customer loyalty means nothing these days....

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
1 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

Thanks so much for taking the time to leave us a review. Firstly, I'm glad to hear that you've been happy with our service to you. However, I was sad to read that you've decided to leave us this year due to the increase in your renewal premium. There are lots of different factors that affect your price. Some are specific to you and others are as a result of our constantly changing world. We use our experience and expertise to analyse these factors, and calculate an insurance price that’s specific for you. We are continuously reviewing our prices. Our view of how to price each policy may differ from other insurers. I do hope that we can welcome you back in the near future though.

Tasha, Aviva Online Team

Swiftshopper

Rambo gave this product an overall rating of 5 / 5

Great Service

Great service very helpful staff. My questions were answered effectivelyandquickly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Rambo

Delphy gave this product an overall rating of 5 / 5

Customer service was sharp and efficient

I purchased Travel Insurance.I found it to be of good value, easy to purchase and the customer service person was very helpful, answering any questions I had. The whole process was completed with ease.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Delphy

NuttyDogLover gave this product an overall rating of 4 / 5

Straight forward

I booked travel insurance for my husband and myself to travel to the USA, both with minor medical conditions to declare, and was pleasantly surprised that the medical questions were simple and did not increase the premiums exorbitantly. I was also pleased that I could get annual cover worldwide for not much extra than the one trip to the US. A simple, easy to use website, and what seems to me to be reasonable prices.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

NuttyDogLover

Dragon gave this product an overall rating of 5 / 5

Best value

Travel Insurance price was great for me with a medical condition. Easy to buy online

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dragon

Sean gave this product an overall rating of 5 / 5

Good buy

Bought travel insurance which was one third the travel shops price. Exactly same cover as I have medical issues. Helpful phone operators and documents received four days later. Happy Days.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sean

tross gave this product an overall rating of 5 / 5

Travel insurance purchase

The process was very simple and intuitive from start to finish. The total price was fair and I had no hesitation in completing the purchase. All subsequent communications from Aviva have been professional. No complaints here!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

tross

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