Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.5 / 5 from 579 customer reviews

Rating breakdown

579 reviews

  • 5 stars awarded by 396 reviewers
  • 4 stars awarded by 117 reviewers
  • 3 stars awarded by 35 reviewers
  • 2 stars awarded by 9 reviewers
  • 1 stars awarded by 22 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

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Rated 4.5/5 based on 579 customer reviews

HaCR gave this product an overall rating of 5 / 5

Very easy online purchase

I purchased a single trip travel insurance policy which was a very simple process to do online. The product was inexpensive, and the and it was easy to make my medical declarations.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

HaCR

United66 gave this product an overall rating of 5 / 5

Travel

Continue to be impressed with the simple and efficient way Aviva do business.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

United66

AGeorge gave this product an overall rating of 4 / 5

Easy but delayed

The ease of finding the right product online was very straightforward. I did get a bit confused between the final 2 so decided to call. It was explained to me and I decided to purchase what I needed. What worried me was that I did not get any confirmation email. All the while I kept getting reminders that my insurance was going to expire. It was another week before I got the relevant documents showing the new product. I also got an apology email for the delay.

I would recommend Aviva to a friend

By:
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

AGeorge

Silvia gave this product an overall rating of 5 / 5

Easy insurance

I have purchased travel insurance. Aviva was the first company in my mind, I did also a quote in a compare site and all were more expensive. I did purchase insurance for a specific trip, was easy to do, good price and good cover. Didn't need to put a claim so can't say about customer service. I have dealt with Aviva for a while with other type of covers and never had any issue.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Silvia

Soph gave this product an overall rating of 5 / 5

Great Customer Service

I purchased an Annual Travel Policy and everything went very smoothly.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Soph

Gaurav gave this product an overall rating of 5 / 5

Easy to buy and very competitive

It took minutes to buy the policy and was better than any price comparison site

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gaurav

manca gave this product an overall rating of 5 / 5

Easy to Arrange

Bought travel insurance for a one off trip this year, of all other sites I reviewed Aviva was certainly the best offer. Website easy to use- even though I had to try to add conditions to the insurance for this trip , I managed to complete the application in no time at all.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

manca

A customer gave this product an overall rating of 1 / 5

Unusually awful

Normally Aviva are super but sadly on this occasion I feel very let down and very disappointed. I was unable to travel due to a broken collar bone all seemed ok when I was told approved however 10 days later still no money in the account I was told 3-5 working days and nothing spoke to someone yesterday and said been an issue and now I have to wait another 3-5 working days not impressed at all. It’s such a shame I’ve been let down as normally Aviva are so good :(

Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

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