Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.5 / 5 from 459 customer reviews

Rating breakdown

459 reviews

  • 5 stars awarded by 321 reviewers
  • 4 stars awarded by 98 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 4 reviewers
  • 1 stars awarded by 14 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

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Rated 4.5/5 based on 459 customer reviews

Layo gave this product an overall rating of 5 / 5

Always helpful

I always buy my travel insurance with Aviva. The staff are always helpful and patient and I never have a problem when on line or calling to renew.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Layo

Bali gave this product an overall rating of 5 / 5

Great customer service and value for money

Travel insurance, just as I wanted and price I was willing to pay. Matched all the criteria I set and then some.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bali

andy gave this product an overall rating of 3 / 5

Systems slow and handlers a bit scripty. Otherwise good service.

You seem to have very slow systems. Waited a while for various quotes to update and when I wanted to pay the call handler couldn't set it up and had to call me back. When I asked questions and sought confirmation then sometimes the answers were coming from a script. This was the same with three handlers I talked to. Its a complicated product and it would be more useful to have answers in words I understand rather than a script.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Thanks for taking the time to provide us with your feedback. As we are not able to offer advice to our customers, we are only able to provide factual information and this can sometimes come across as being scripted. I will pass on your feedback to our travel team to take this in to account and help improve our customer journey in the future.

Mike, Aviva Online Team

andy

Hols2019 gave this product an overall rating of 4 / 5

Hols insurance

Bought holiday insurance with pre existing medical conditions. The price was very competitive and good value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hols2019

pete gave this product an overall rating of 3 / 5

okay

I was making a trip to Canada and so I thought I should get some travel insurance. I already had home insurance with Aviva so it was convenient to get their travel package as well

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

pete

cthorne117 gave this product an overall rating of 3 / 5

Only paid half!

I bought holiday insurance. As I was checking out I noticed an error, so went back to rectify it. I paid by card, all documents came through. A couple of days later I had a reminder that I was owing some money. There was no way to pay it online so had to ring up. Apparently the system had charged for the lesser cover, even though I had changed it before I paid. An irritating glitch in the system.

I would recommend Aviva to a friend

By:
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
2 / 5
Ease of purchase
2 / 5

I'm sorry you had some issues with making payment for your Travel policy - that is a strange glitch and one I shall raise with the relevant teams. Thanks for the feedback

Rich, Aviva Social Media Team

cthorne117

A customer gave this product an overall rating of 5 / 5

Travel Insurance

Purchased A Single trip Travel Insurance policy with medical declaration which was better than any other providers.

I would recommend Aviva to a friend

Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Patty gave this product an overall rating of 1 / 5

Excellent service

Bought travel insurance for weeks' holiday. Have several health issues & was pleasantly surprised at price. Had to call about further health implications & Richard? (Hope I've got the correct name) couldn't have been nicer & more helpful. A good experience.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thank you for taking the time to leave the lovely below review on our website. I’m glad to see that you have had a good experience when speaking to one of our team and the quote that we were able to provide you. Don’t forget to login to your MyAviva account to view your policy online, plus you will be able to see all the other great discounts available to you as an existing customer, including 20% of home, motor and annual travel. Should you have any more questions about your policy, please do not hesitate to contact us via our social media channels and follow us on Twitter - @AvivaUKSupport

Mike, Aviva Online Team

Patty

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