Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.5 / 5 from 580 customer reviews

Rating breakdown

580 reviews

  • 5 stars awarded by 397 reviewers
  • 4 stars awarded by 117 reviewers
  • 3 stars awarded by 35 reviewers
  • 2 stars awarded by 9 reviewers
  • 1 stars awarded by 22 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

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Rated 4.5/5 based on 580 customer reviews

Flint gave this product an overall rating of 5 / 5

Great cover for travel insurance

Purchased Travel insurance for later in year. Easy to use online service. Covers everything I need at a reasonable price. Have purchased travel insurance on a few occasions before from Aviva as can't complain about the cover provided. Thank fully I have not had to use the cover yet.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Flint

Bruno gave this product an overall rating of 4 / 5

Very easy to set up

I was very happy with the internet service and it was easy to set up the insurance. Great customer service. The only problem was that I wanted to customise the cover but could not do it easily on the website. I know (form past experience) that I will be able to do this once I get through to customer support but I was hoping to be able to customise my cover more online because I bought my insurance over the Christmas period when I know that it may be more difficult to obtain customer support.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bruno

Sparky gave this product an overall rating of 4 / 5

Good product

Quick and easy to use website at a reasonable price

I would recommend Aviva to a friend

By:
Gender:
Male

Sparky

NickB gave this product an overall rating of 5 / 5

easy, cheap and good

I got quotes from price comparison sites as my existing insurance, as usual, hiked up the charges after the first year. Then I tried Aviva because of its adverts regarding charging existing customers the same. Their website was easy to use, easier than the price comparison website, and their quotes were far better than anything on the price comparison site too! I am very glad I tried them and switched all my insurance over to Aviva. Well done Aviva!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

NickB

BunnyBunn gave this product an overall rating of 4 / 5

Good service, but why the unnecessary paperwork

Product / access via My Aviva was great. However few days later I received 3 separate letters. The first (which I needed) contained the Travel policy and supporting booklets. No issue with this, its what I asked for. However the two other letters were totally unnecessary (waste of postage / paper) as they were letters saying I had open travel quotes for the next 30 days. These were the quotes I'd asked for shortly before (no more than an hour later)taking out the Aviva Policy for the trip!!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
5 / 5

Thanks for taking the time to leave a review. The documents for the quote would have already been generated when you got the quote so we wouldn't be able to stop them from being sent when you then set up the policy. We will take on board your feedback about the documents. Thanks Nat

None, Social Media

BunnyBunn

Mikey gave this product an overall rating of 5 / 5

Great customer service

Having researched the market on a valuably priced travel insurance I settled on Aviva. My reasons were, value for money, ease in transacting, speed of delivery. Perfect and would definitely recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mikey

Bilpop gave this product an overall rating of 5 / 5

Everything one might need

Very easy to buy, level of cover clearly explained and many add-on options available, so you know exactly what you are covered for.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bilpop

HaCR gave this product an overall rating of 5 / 5

Very easy online purchase

I purchased a single trip travel insurance policy which was a very simple process to do online. The product was inexpensive, and the and it was easy to make my medical declarations.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

HaCR

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