Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.5 / 5 from 491 customer reviews

Rating breakdown

491 reviews

  • 5 stars awarded by 339 reviewers
  • 4 stars awarded by 104 reviewers
  • 3 stars awarded by 28 reviewers
  • 2 stars awarded by 5 reviewers
  • 1 stars awarded by 15 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

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Rated 4.5/5 based on 491 customer reviews

jobzajac gave this product an overall rating of 3 / 5

Average service

The insurance offer was not clear in terms of the area it was covered. For example i traveled to Madera which is island on the Atlantic Sea. I was not sure if the insurance I am buying until i gave you a call.

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Tanks for your feedback. When selecting an area of cover you can either select Madeira or Europe, either would see you with adequate cover. I hope this helps

Katie, Aviva Online Team

jobzajac

Cj23 gave this product an overall rating of 5 / 5

Ease of applying

Form was quick n easy to complete, questions were in plain English , was basically a case of do you want cover for this and this or do you think just this will suit your needs, no hard sale.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
16 to 24
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Cj23

Doggie gave this product an overall rating of 5 / 5

Holiday insurance

Holiday insurance very well explained buy the agent

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Doggie

Mandy gave this product an overall rating of 2 / 5

Travel Insurance

I have purchased travel insurance from Aviva but I am not able to access my policy documents. I now don't even know if I'm insured and you have taken my money out of my bank account.

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

Hi there, I should have resolved the issue. Please follow the link in your email to set up your account. When you have done this the documents will be available for you. Many thanks

Will, Social

Mandy

Kattie gave this product an overall rating of 5 / 5

Excellant online service

Good value and easy to use the online service. I have three policies with the company and have not had any problems at all. Very happy

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kattie

rocky gave this product an overall rating of 5 / 5

simple + straightforward

bought multi trip annual travel insurance online. found experience very straightforward, however my wife did call the helpline to clarify a small detail & it was quickly resolved.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

rocky

LordColin gave this product an overall rating of 4 / 5

Easy purchade

Annual holiday insurance sorted in 10 minutes even with some medical disclosures.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

LordColin

Buster gave this product an overall rating of 5 / 5

Did over the phone in 2 minutes

I brought a yearly holiday insurance and car insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

Buster

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