Buyer rating
This product has been awarded an overall rating of from 536 customer reviews
Rating breakdown
536 reviews
- 5 stars awarded by 356 reviewers
- 4 stars awarded by 105 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 13 reviewers
- 1 stars awarded by 28 reviewers
These reviews have been provided by customers who've bought a travel insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.
We hope these reviews will help in your search for travel insurance.
powermick gave this product an overall rating of
No loyalty to long standing customers
21/03/2020
This is the second time you have asked me to fill this form in as you obviously did not like my comments last time, well they have not changed and if you do not like the truth my fears about customer loyalty are right and you are treat your customers as cash cows, time to find a different company
- By:
- powermick
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 2 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 1 / 5
powermick
Chip gave this product an overall rating of
Agreed and processed my refund request with ease
20/03/2020
Did not require cover anymore so cancelled within 14 day cooling off period
I would recommend Aviva to a friend
- By:
- Chip
- Gender:
- Male
- Age:
- 35 to 44
Chip
Stefan gave this product an overall rating of
Wrong dates
16/03/2020
Dates wrong and Avila don’t reply to my emails re this Phoned yesterday waits 20mibz . No reply
- By:
- Stefan
Hi Stefan, I can see that since leaving this review on 16/03/2020, we've replied to your email on 17/03/2020 answering your queries & providing you with the relevant information. Should you have any queries further to this though please don't hesitate to get in contact with us again. Take care
Jen, Social Media Response Team
Stefan
DavidB gave this product an overall rating of
Didn't get to use it
16/03/2020
Booked a trip to Paris but decided not to go and what a good call as everything escalated the next day. As our choice no claim but every supplier has been great except Eurostar who hide behind their T&C'sand would not let us change the dates. Recent events prove why travel insurance a must.
I would recommend Aviva to a friend
- By:
- DavidB
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
DavidB
Dumbo gave this product an overall rating of
Great Customer service in COVID19 times
14/03/2020
Great and responsive customer service provided in challenging times having COVID-19 all around the world. All my answers were questioned and we know what to do further even in these unexpected times. Thank you all the great service.
I would recommend Aviva to a friend
- By:
- Dumbo
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dumbo
Frencie0506 gave this product an overall rating of
Speedy service
14/03/2020
I always find customer advisors at Aviva to be very professional and responsive to my questions - they explain things clearly and are patient when answering numerous questions
I would recommend Aviva to a friend
- By:
- Frencie0506
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Frencie0506
Andy gave this product an overall rating of
Like most, take the money and run
14/03/2020
I brought a travel insurance product and wanted to discuss my up and coming visit to Italy, left a message and am still waiting a callback. When an individual most need help is when an insurer can stand out, unfortunately Aviva have fell short.
- By:
- Andy
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 5 / 5
Hi Andy, I'm sorry for the inconvenience caused. We appreciate this is a trying time for many of our customers and I hope a representative has since been in touch to help with your question.
Yannis, Aviva Web Team
Andy
Dale gave this product an overall rating of
Aweful.
13/03/2020
Travel insurance. Had to cancel because of covid 19. Was couple days past the 14day cancellation. Kept all my money. I have 3 other products with aviva! Why keep that off me. Im moving.
- By:
- Dale
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 3 / 5
Hi Dale, I'm sorry to read your review today. Our Travel insurance policies do not offer a refund after the first 14 days, as you mentioned, in the event of cancellation. However, it is possible in some circumstances to claim for the trip depending on your cover. It's unfortunate that our policy no longer meets your needs, and I hope you consider us again in future despite how you were left feeling after this event.
Yannis, Aviva Web Team
Dale