Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.4 / 5 from 536 customer reviews

Rating breakdown

536 reviews

  • 5 stars awarded by 356 reviewers
  • 4 stars awarded by 105 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 13 reviewers
  • 1 stars awarded by 28 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

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Rated 4.4/5 based on 536 customer reviews

powermick gave this product an overall rating of 1 / 5

No loyalty to long standing customers

This is the second time you have asked me to fill this form in as you obviously did not like my comments last time, well they have not changed and if you do not like the truth my fears about customer loyalty are right and you are treat your customers as cash cows, time to find a different company

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

powermick

Chip gave this product an overall rating of 3 / 5

Agreed and processed my refund request with ease

Did not require cover anymore so cancelled within 14 day cooling off period

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44

Chip

Stefan gave this product an overall rating of 1 / 5

Wrong dates

Dates wrong and Avila don’t reply to my emails re this Phoned yesterday waits 20mibz . No reply

By:

Hi Stefan, I can see that since leaving this review on 16/03/2020, we've replied to your email on 17/03/2020 answering your queries & providing you with the relevant information. Should you have any queries further to this though please don't hesitate to get in contact with us again. Take care

Jen, Social Media Response Team

Stefan

DavidB gave this product an overall rating of 5 / 5

Didn't get to use it

Booked a trip to Paris but decided not to go and what a good call as everything escalated the next day. As our choice no claim but every supplier has been great except Eurostar who hide behind their T&C'sand would not let us change the dates. Recent events prove why travel insurance a must.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DavidB

Dumbo gave this product an overall rating of 5 / 5

Great Customer service in COVID19 times

Great and responsive customer service provided in challenging times having COVID-19 all around the world. All my answers were questioned and we know what to do further even in these unexpected times. Thank you all the great service.

I would recommend Aviva to a friend

By:
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dumbo

Frencie0506 gave this product an overall rating of 4 / 5

Speedy service

I always find customer advisors at Aviva to be very professional and responsive to my questions - they explain things clearly and are patient when answering numerous questions

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Frencie0506

Andy gave this product an overall rating of 2 / 5

Like most, take the money and run

I brought a travel insurance product and wanted to discuss my up and coming visit to Italy, left a message and am still waiting a callback. When an individual most need help is when an insurer can stand out, unfortunately Aviva have fell short.

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

Hi Andy, I'm sorry for the inconvenience caused. We appreciate this is a trying time for many of our customers and I hope a representative has since been in touch to help with your question.

Yannis, Aviva Web Team

Andy

Dale gave this product an overall rating of 1 / 5

Aweful.

Travel insurance. Had to cancel because of covid 19. Was couple days past the 14day cancellation. Kept all my money. I have 3 other products with aviva! Why keep that off me. Im moving.

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Hi Dale, I'm sorry to read your review today. Our Travel insurance policies do not offer a refund after the first 14 days, as you mentioned, in the event of cancellation. However, it is possible in some circumstances to claim for the trip depending on your cover. It's unfortunate that our policy no longer meets your needs, and I hope you consider us again in future despite how you were left feeling after this event.

Yannis, Aviva Web Team

Dale

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