Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.5 / 5 from 581 customer reviews

Rating breakdown

581 reviews

  • 5 stars awarded by 397 reviewers
  • 4 stars awarded by 118 reviewers
  • 3 stars awarded by 35 reviewers
  • 2 stars awarded by 9 reviewers
  • 1 stars awarded by 22 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

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Rated 4.5/5 based on 581 customer reviews

smee gave this product an overall rating of 4 / 5

good value

Having shopped around for holiday insurance that covers health problems, I found Avia offer the best value and are by far cheaper then those that claim to specialise in travel insurance with health problems, found on-line quote form easy to complete, would recommend to friends and family.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

smee

MJC65 gave this product an overall rating of 3 / 5

Average

Only covers UK trips longer than 2 days - airlines, & other providers cover any UK trip regardless how short.

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Thank you for taking your time to give us your feedback. You're correct, any UK based trip would need to be 2 nights or longer with pre-booked accommodation, however there are no restrictions if you wish to travel outside of the UK. I will ensure that your feedback is passed onto the relevant team to help us learn for future improvements.

Liv, Aviva Online Team

MJC65

Powar2019 gave this product an overall rating of 5 / 5

An Excellent travel policy

We needed a travel policy for the whole family whilst abroad and Aviva provided the required policy that was adequate, medically and financially suitable for the whole family, across a broad range of ages and medical conditions.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Powar2019

Maisy gave this product an overall rating of 5 / 5

Covered everything we needed

Went with aviva as we have been very happy with our car cover

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Maisy

Shelob gave this product an overall rating of 5 / 5

Best offer all round!

Purchased my travel insurance with Aviva, cheapest and best, thank you.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Shelob

canadaleigh gave this product an overall rating of 5 / 5

Ease of use

Already a car policy holder and it was the best value i found

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

canadaleigh

Rmercer gave this product an overall rating of 5 / 5

Easy to follow and get the best offer for me and my Son

Annual travel insurance with baggage cover. The reason is when travelling in any part of the world one can be faced with all sorts of eventualities. Peace of mind is what Aviva offers’

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rmercer

Gitman gave this product an overall rating of 4 / 5

Good Price and agent much better informed than other "Script Readers" I have unfortunately dealt with, with other companies

Yearly travel insurance - European - Over 60's couple - one partner with non life threatening existing preconditions.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gitman

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