Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.4 / 5 from 536 customer reviews

Rating breakdown

536 reviews

  • 5 stars awarded by 356 reviewers
  • 4 stars awarded by 105 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 13 reviewers
  • 1 stars awarded by 28 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

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Rated 4.4/5 based on 536 customer reviews

Diane gave this product an overall rating of 2 / 5

Not up to scratch

Discovered the travel insurance, unlike almost all competitors, doesn't include cover for disruption as standard, and note Aviva isn't even allowing you to purchase it as an add on. This demonstrates their company attitude: try not to pay out to their customers. Won't buy travel insurance with them again and will probably move other insurance from them as it comes up for renewal because of this attitude. We don't pay for insurance for fun: it's supposed to be there when we need it.

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

Hi Diane, sorry to read your review today. We chose to withdraw the Travel Disruption extra, but it will remain on the policy for customers who chose to include this cover. It's a shame to see we no longer meet your needs for insurance but hope you consider us again in future.

Yannis, Aviva Web Team

Diane

Robb gave this product an overall rating of 4 / 5

V good easy service

We have insurance with Aviva, and adding another insurance was very easy, cost effective to.

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Robb

Spamspamspam gave this product an overall rating of 2 / 5

Annoying

Purchased travel insurance, easy to buy. Then an e-mail asking for a review. The next day an e-mail asking for a review. Then less than a week later an e-mail asking for a review. I can't review the insurance as i have not had to make a claim. I could of ignored a couple of requests, but unless i write a review i am expecting them on a regular basis. Maybe when my car insurance comes up for renewal i shall look elsewhere. Perhaps a button that says i do not want to leave a review that customers can press to avoid contunial spam.

By:
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

Spamspamspam

JohnG gave this product an overall rating of 1 / 5

Sugar coated lies

Terrible experience and will not repeat business - will not be renewing home or car insurance as a result of the travel insurance disgrace. In short, each department provided me with wrong misleading information, then passed me to the next dept to figure out the lies. Sent me squirmy letters avoiding all claim responsibility, letters titled to a different customer no doubt, which essentially ignored the telephone advice and assured actions being taken for me and just shut down any option of a claim as quickly as possible without referring to unclear ambiguous T&Cs. The staff are trained to just apologise repeatedly for the poor service but provide no value as an alternative. Typical scoundral insurance company sugar coated with glossy colours and hiked prices. Shame.

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

JohnG

Terry gave this product an overall rating of 4 / 5

Good product providing the basics

Needed travel insurance for a short journey to Poland. This was a good basic service, reasonably priced and easy to apply for. All documents arrived within a few days and had the info supplied by email as a backup.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Terry

Aero gave this product an overall rating of 5 / 5

Good product and great online platform

I purchased single trip travel insurance on line. It provides all the cover we need at a competitive price and was quickly set up online. Good post purchase follow up too.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Aero

Beast gave this product an overall rating of 5 / 5

Aviva web site is easy to navigate and get a quote for insurance.

I have purchased a travel insurance policy for a short trip to Prague. We did not require making any claims during the cover. I had the confidence that all my documents were available on line so no need to travel with lots of print outs. Getting the quote and retrieving the quote was easy so any amendments could be made easy before travel.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Beast

Traveller gave this product an overall rating of 4 / 5

Travel insurance

Easy to set up online. Reasonably priced. Transparent as to coverage offered by travel insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Traveller

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