Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.4 / 5 from 502 customer reviews

Rating breakdown

502 reviews

  • 5 stars awarded by 331 reviewers
  • 4 stars awarded by 97 reviewers
  • 3 stars awarded by 33 reviewers
  • 2 stars awarded by 13 reviewers
  • 1 stars awarded by 28 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

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Rated 4.4/5 based on 502 customer reviews

Kezza gave this product an overall rating of 5 / 5

Fantastic

I have several insurance policies through Aviva, purely because every time I’ve dealt with them the service is outstanding! It’s hassle free and they are always happy to help. This is the first insurance company I’ve been 100 percent happy with.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kezza

Lainey gave this product an overall rating of 5 / 5

Great to speak to someone who gave me excellent advice and service

Annual multiple travel and baggage insurance. My advice, arrange e your travel insurance at the time of booking your holiday. Don’t get cover for only the dates of travel. You will not be covered should illness prevent you from traveling.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lainey

Scotty gave this product an overall rating of 4 / 5

Last minute

Great to know that I could get a discount as I had a policy with Aviva.

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Scotty

Silky gave this product an overall rating of 5 / 5

The insurance was cheaper than my previous travel insurance. The staff were very knowledgable.

This was travel insurance. The product was cheaper . The staff were very knowledgeable.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Silky

Ioana gave this product an overall rating of 2 / 5

Dissapointing cover

I am dissapointed about the cover provided by Aviva regarding flight delays.

By:
Gender:
Female
Policy features and benefits
2 / 5
Value for money
2 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

I'm sorry to see you were disappointed with your cover. I've popped you an email so we can speak about this in further detail.

Tasha, Aviva Social Media Team

Ioana

EsMo gave this product an overall rating of 5 / 5

Travel Insurance

I bought travel insurance at a very reasonable price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

EsMo

A customer gave this product an overall rating of 5 / 5

Easy to buy and great cover

Travel Insurance was easy to purchase and a great price for good cover. We didn't have to use this, so didn't truly know how good it was but seemed to cover our needs. We're already Aviva customers so got a good rate. Recommended.

I would recommend Aviva to a friend

Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robbie gave this product an overall rating of 4 / 5

Easy

If you want to make several phone calls to to different departments to purchase holiday insurance, or spend half a day comparing quotes, do not use Aviva! If like me you value your time and cash and don't like getting stressed out, do yourself a favor get your holiday insurance here from Aviva. Simples!

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robbie

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