Travel customer reviews

Buyer rating

This product has been awarded an overall rating of 4.4 / 5 from 502 customer reviews

Rating breakdown

502 reviews

  • 5 stars awarded by 331 reviewers
  • 4 stars awarded by 97 reviewers
  • 3 stars awarded by 33 reviewers
  • 2 stars awarded by 13 reviewers
  • 1 stars awarded by 28 reviewers

These reviews have been provided by customers who've bought a travel insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our travel insurance customers to leave a review after buying a policy. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy with us. Customers also have the option to provide a rating out of five on additional aspects of their experience.

We hope these reviews will help in your search for travel insurance.

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Rated 4.4/5 based on 502 customer reviews

A customer gave this product an overall rating of 4 / 5

Easy quote system

The quotation was a very simple process. I have cancer but was happy to exclude cover for this condition. Other insurers would decline to quote or quoted astronomical premiums. Aviva excluded cover for cancer but provided cover for other declared conditions and the premium was most reasonable. This is the second travel policy I have taken out with Aviva. Luckily I’ve never had to make a claim.

I would recommend Aviva to a friend

Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

nickte gave this product an overall rating of 4 / 5

Confident with Aviva Service

Although I can probably find cheaper travel insurance I have had positive experience with Aviva for my home and car insurance and feel confident with cover they offer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

nickte

Lolly68 gave this product an overall rating of 5 / 5

Brilliant

Great company with great products, always easy to buy what your looking for at a competitive price, great customer service when needed

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lolly68

Flint gave this product an overall rating of 5 / 5

Great cover for travel insurance

Purchased Travel insurance for later in year. Easy to use online service. Covers everything I need at a reasonable price. Have purchased travel insurance on a few occasions before from Aviva as can't complain about the cover provided. Thank fully I have not had to use the cover yet.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Flint

Bruno gave this product an overall rating of 4 / 5

Very easy to set up

I was very happy with the internet service and it was easy to set up the insurance. Great customer service. The only problem was that I wanted to customise the cover but could not do it easily on the website. I know (form past experience) that I will be able to do this once I get through to customer support but I was hoping to be able to customise my cover more online because I bought my insurance over the Christmas period when I know that it may be more difficult to obtain customer support.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bruno

Sparky gave this product an overall rating of 4 / 5

Good product

Quick and easy to use website at a reasonable price

I would recommend Aviva to a friend

By:
Gender:
Male

Sparky

NickB gave this product an overall rating of 5 / 5

easy, cheap and good

I got quotes from price comparison sites as my existing insurance, as usual, hiked up the charges after the first year. Then I tried Aviva because of its adverts regarding charging existing customers the same. Their website was easy to use, easier than the price comparison website, and their quotes were far better than anything on the price comparison site too! I am very glad I tried them and switched all my insurance over to Aviva. Well done Aviva!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

NickB

BunnyBunn gave this product an overall rating of 4 / 5

Good service, but why the unnecessary paperwork

Product / access via My Aviva was great. However few days later I received 3 separate letters. The first (which I needed) contained the Travel policy and supporting booklets. No issue with this, its what I asked for. However the two other letters were totally unnecessary (waste of postage / paper) as they were letters saying I had open travel quotes for the next 30 days. These were the quotes I'd asked for shortly before (no more than an hour later)taking out the Aviva Policy for the trip!!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
5 / 5

Thanks for taking the time to leave a review. The documents for the quote would have already been generated when you got the quote so we wouldn't be able to stop them from being sent when you then set up the policy. We will take on board your feedback about the documents. Thanks Nat

None, Social Media

BunnyBunn

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