How do I tell Aviva about a death on a life policy?

If a loved one held a life insurance policy with us and has died, find out how to let us know and how to start a claim. We’ll guide you through the claims process step-by-step and you can ask us any questions you have along the way.

Plus, to help you work out what other practical tasks you need to think about, we’ve pulled together a helping you through bereavement guide.

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Whether you want to change your details, make a claim or understand more about our products, you can find answers to FAQs by category.

Coronavirus updates, help and support

We're having to do a few things a little differently right now, here's all the latest information about our different policies, including COVID-19 specific frequently asked questions, and the best way to contact us.

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