Frequently Asked Questions

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You asked: Will you assess my claim over the phone?

In 80% of cases we are able to assess claims over the phone. However there are occasions when we may need a little more information and ask you to complete a claim form. If this is the case, we will advise you when you call us to start your claim. View our 4-step guide to making a claim by logging into your MyAviva account. You’ll find lots of useful information and guidance to help and for some types of conditions you can now start you claim online too now.

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