Frequently Asked Questions

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You asked: I have back, neck, muscle or joint pain, what should I do?

If you are covered under a company policy you may have access to our BacktoBetter service. This means that you do not need to see your GP to start your claim, just contact us and we will introduce you to our dedicated case management team for these conditions. If you benefit from our BacktoBetter service you may now be able to start your claim online. Just login to your MyAviva account to find out how.

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