Frequently Asked Questions
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You asked: How do I tell Aviva about a death?
You can call us or write to us, whichever is easiest for you.
If someone's died and that person had a life insurance policy with Aviva, then you can phone 0800 092 5367 to tell us about the death. A member of our dedicated claims team will take the details and begin the claims process for you.
If you prefer, you can complete a claim form and post it to us at Aviva, Claims Assessment Team, PO Box 520, Norwich, NR1 3WG.
Find out more about our claims process.
If your policy was previously Friends Life please visit the contact us page to find the correct details.
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