Coronavirus support and advice homepage

Coronavirus: individual life insurance, critical illness cover and income protection insurance

Everything you need to know, including how to defer a payment

Coronavirus latest: 

As we continue to adapt to the situation, we’re still committed to giving people access to insurance and to paying all valid claims.

If you’re wondering how your policy might be impacted by coronavirus, here are answers to some of the questions we’re being asked right now.

Your questions answered

If you already have a policy with us

How does coronavirus affect life insurance and critical illness claims?

How does coronavirus affect income protection policy claims?

What if I'm struggling financially?

Will delays with medical reports affect my claim?

Have you made changes to my policy due to coronavirus?

What coronavirus support do you offer?

I’m worried about fraud and scams. Do you have any advice?

Where can I find out more about my policy?

Can I make changes to my policy?

I’ve cancelled my policy; can I restart it?

If you’re taking out a new policy with us

Can I still buy a new policy?

How does coronavirus affect applications?

Will there be any delays with new applications?

How to get in touch

Choose the right option for you below.

Email us

To update your policy or to make a non-urgent query, email us using this form.

Make a claim

You can start a claim using our online form, or call us on 0800 015 1142. Lines are open Monday to Friday, 9am to 5pm 1.

New policies

If you want to take out a new policy with us you can do this online, or by calling us on 0800 068 5549. Lines are open Monday to Friday, 8am to 6pm 1.

Payment deferral

If you’re struggling with your finances, you may be able to defer three months’ payments – and still be covered.

Already with us?

Here’s where you’ll find everything you need to know about your policy, and how to go about making any changes.


View your policy in MyAviva

  • see your policy documents
  • get offers and discounts.

Manage your policy

This is your dedicated page if you have life cover with us. It’s where you’ll find lots of useful information, including:

  • how to update your personal details
  • how to make changes to your policy 
  • answers to common questions
  • ways to get in touch.

Download the MyAviva app

The MyAviva app is just a tap away. Visit the iTunes App Store or Google Play Store to get started 2.

Coronavirus and our other policies

If you have another type of policy with us, or you’re interested in taking one out, find out what you need to know in the current situation.

Car and motor insurance

Home insurance

Travel insurance

Health insurance

Savings and investments

Pensions and retirement