Coronavirus: individual life insurance, critical illness cover and income protection insurance

Everything you need to know, including how to defer a payment

Coronavirus latest: 

As we continue to adapt to the situation, we’re still committed to giving people access to insurance and to paying all valid claims.

If you’re wondering how your policy might be impacted by coronavirus, here are answers to some of the questions we’re being asked right now.

Alternatively, if you’re looking for money guidance or considering whether a payment deferral is right for you, the Money Advice Service's Money Navigator Tool can help you with free and impartial money advice if:

  • Your income is down and you're worried about future finances
  • You’ve been furloughed and need help to get back on track
  • You’re facing redundancy or have lost your job
  • You’re self-employed and work has dried up, or
  • You want to make the most out of money you’ve saved during lockdown

For information on where you can obtain free debt advice please see Money Advice Service's Where to get free debt advice.


Your questions answered

If you already have a policy with us

How does coronavirus affect life insurance and critical illness claims?

How does coronavirus affect income protection policy claims?

What if I'm struggling financially?

Who can apply for a payment deferral?

Will delays with medical reports affect my claim?

Have you made changes to my policy due to coronavirus?

What coronavirus support do you offer?

I’m worried about fraud and scams. Do you have any advice?

Where can I find out more about my policy?

Can I make changes to my policy?

I’ve cancelled my policy; can I restart it?

I've had the COVID vaccine, will this impact on my ability to make a claim on my life policy?

If I elect NOT to have the vaccine, what impact will this have on my existing policy or any future claims?

If I suffer side effects as a result of having a vaccine would this invalidate a claim on my life insurance policy in the future?

If you’re taking out a new policy with us

Can I still buy a new policy?

How does coronavirus affect applications?

Will there be any delays with new applications?

How to get in touch

Choose the right option for you below.

Email us

To update your policy or to make a non-urgent query.

Make a claim

You can start a claim using our online form, or call us on 0800 015 1142. Lines are open Monday to Friday, 9am to 5pm 1.

New policies

If you want to take out a new policy with us you can do this online, or by calling us on 0800 068 5549. Lines are open Monday to Friday, 8am to 6pm and Saturday, 9am to 2pm  1.

Payment deferral

If you’re struggling with your finances, you may be able to defer three months’ payments – and still be covered.

Already with us?

Here’s where you’ll find everything you need to know about your policy, and how to go about making any changes.

It’s important to tell your family you have life insurance with us, and to share your policy number with them. This will help make things easier if they need to make a claim on your policy at what might be a difficult time.

View your policy in MyAviva

Use your secure online account to:

  • See your policy documents
  • Get offers and discounts

Manage your policy

This is your dedicated page if you have life cover with us. It’s where you’ll find lots of useful information, including:

  • How to update your personal details
  • How to make changes to your policy 
  • Answers to common questions
  • Ways to get in touch

Download the MyAviva app

The MyAviva app is just a tap away. Visit the iTunes App Store or Google Play Store to get started 2.

Coronavirus and our other policies

If you have another type of policy with us, or you’re interested in taking one out, find out what you need to know in the current situation.

Car and motor insurance

Home insurance

Travel insurance

Health insurance

Savings and investments

Pensions and retirement