Everything you need to know, including how to defer a payment
As we continue to adapt to the situation, we’re still committed to giving people access to insurance and to paying all valid claims.
If you’re wondering how your policy might be impacted by coronavirus, here are answers to some of the questions we’re being asked right now.
Alternatively, if you’re looking for money guidance or considering whether a payment deferral is right for you, the Money Advice Service's Money Navigator Tool can help you with free and impartial money advice if:
- Your income is down and you're worried about future finances
- You’ve been furloughed and need help to get back on track
- You’re facing redundancy or have lost your job
- You’re self-employed and work has dried up, or
- You want to make the most out of money you’ve saved during lockdown
For information on where you can obtain free debt advice please see Money Advice Service's Where to get free debt advice.
Your questions answered
If you already have a policy with us
How does coronavirus affect life insurance and critical illness claims?
How does coronavirus affect income protection policy claims?
What if I'm struggling financially?
Who can apply for a payment deferral?
Will delays with medical reports affect my claim?
Have you made changes to my policy due to coronavirus?
What coronavirus support do you offer?
I’m worried about fraud and scams. Do you have any advice?
Where can I find out more about my policy?
Can I make changes to my policy?
I’ve cancelled my policy; can I restart it?
I've had the COVID vaccine, will this impact on my ability to make a claim on my life policy?
If I elect NOT to have the vaccine, what impact will this have on my existing policy or any future claims?
If I suffer side effects as a result of having a vaccine would this invalidate a claim on my life insurance policy in the future?
If you’re taking out a new policy with us
Can I still buy a new policy?
How does coronavirus affect applications?
Will there be any delays with new applications?
How to get in touch
Choose the right option for you below.
To update your policy or to make a non-urgent query.
If you’re struggling with your finances, you may be able to defer three months’ payments – and still be covered.
Already with us?
Here’s where you’ll find everything you need to know about your policy, and how to go about making any changes.
It’s important to tell your family you have life insurance with us, and to share your policy number with them. This will help make things easier if they need to make a claim on your policy at what might be a difficult time.
View your policy in MyAviva
Use your secure online account to:
- See your policy documents
- Get offers and discounts
Manage your policy
This is your dedicated page if you have life cover with us. It’s where you’ll find lots of useful information, including:
- How to update your personal details
- How to make changes to your policy
- Answers to common questions
- Ways to get in touch
Download the MyAviva app
The MyAviva app is just a tap away. Visit the iTunes App Store or Google Play Store to get started 2.
Coronavirus and our other policies
If you have another type of policy with us, or you’re interested in taking one out, find out what you need to know in the current situation.