Cost of living: individual life insurance, critical illness cover and income protection insurance

What support is available if you’re struggling financially?

If you're experiencing short term financial difficulty, for example:

  • you’re in-between jobs with a known future start-date, or
  • you’re on temporary unpaid leave to provide short-term care for a family member

you may be able to take a break on your payment(s) and make up the payment(s) later. This is called a 'payment deferral'. If you’re able to take a payment deferral, you would remain covered ⁠– keeping your current benefits and level of cover. 

Please contact us to discuss your individual situation and we’ll do our best to support you.

For help with managing your finances, you can find free and impartial support, guides and tools on the MoneyHelper website.

If you’re looking for information on how to manage your life insurance cover, you can find information on the Manage your policy section of our website.

How to get in touch

Choose the right option for you below.

Email us

To update your policy or to make a non-urgent query.

Make a claim

You can start a claim using our online form.

New policies

If you want to take out a new policy with us you can do this online, or by calling us on 0800 068 5549. Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 2pm Footnote [1].

Manage your policy online

You can manage most of our policies online using MyAviva. If you can’t, here’s what to do and how to get in touch.

Already with us?

Here’s where you’ll find everything you need to know about your policy, and how to go about making any changes.

It’s important to tell your family you have life insurance with us, and to share your policy number with them. This will help make things easier if they need to make a claim on your policy at what might be a difficult time.

View your policy in MyAviva

Use your secure online account to:

  • See your policy documents
  • Get offers and discounts

Manage your policy

This is your dedicated page if you have life cover with us. It’s where you’ll find lots of useful information, including:

  • How to update your personal details
  • How to make changes to your policy 
  • Answers to common questions
  • Ways to get in touch

Download the MyAviva app

The MyAviva app is just a tap away. Visit the iTunes App Store or Google Play Store to get started Footnote [2].