Everything you need to know, including how to defer a payment
As we continue to adapt to the situation, we’re still committed to giving people access to insurance and to paying all valid claims.
If you’re wondering how your policy might be impacted by coronavirus, here are answers to some of the questions we’re being asked right now.
Your questions answered
If you already have a policy with us
How does coronavirus affect life insurance and critical illness claims?
How does coronavirus affect income protection policy claims?
What if I'm struggling financially?
Will delays with medical reports affect my claim?
Have you made changes to my policy due to coronavirus?
What coronavirus support do you offer?
I’m worried about fraud and scams. Do you have any advice?
Where can I find out more about my policy?
Can I make changes to my policy?
I’ve cancelled my policy; can I restart it?
If you’re taking out a new policy with us
Can I still buy a new policy?
How does coronavirus affect applications?
Will there be any delays with new applications?
How to get in touch
Choose the right option for you below.
If you’re struggling with your finances, you can defer three months’ payments – and still be covered.
Manage your policy with MyAviva
- View your policies
- Update your details
- See your documents
Download the MyAviva app
The MyAviva app is just a tap away. Visit the iTunes App Store or Google Play Store to get started 2.
Coronavirus and our other policies
If you have another type of policy with us, or you’re interested in taking one out, find out what you need to know in the current situation.