We’ve had to adjust our working hours and how you can get in touch with us. We’ll continue to review this as the situation changes. Our contact details are shown below.
If you’re looking for a new motor insurance policy, stay online to get a quote.
How to get in touch
As we continue to adapt to the situation, you can help us prioritise our customers with the most urgent needs.
If you want to make changes to your policy, for example, see if you can do this online by logging in to MyAviva.
Otherwise, please choose the most suitable option for you.
Start your claim online
If it’s not an emergency, it’s easiest to begin the claims process using our online form.
Contact us with an enquiry
Use our form to get in touch about policy updates and non-urgent enquiries.
Call if it’s an emergency
Please only call if it’s urgent, such as after an accident if you can’t drive your car home.
Your questions answered
We’ve had plenty of questions from our motor insurance customers, and we’ve given answers to many of them here. If you have a question that isn’t covered here, please contact us.
Can I freeze or cancel my insurance if I’m not using my vehicle?
I can’t buy my new vehicle any more, how do I switch my cover back?
My vehicle is stuck abroad, what cover do I have?
The company supplying my vehicle tracker has cancelled. What should I do?
Can I reduce my cover to Fire & Theft Only as I’ve made a SORN?
Are your accident repair centres still open and will you still repair my vehicle?
I can't get to the repair centre because I'm self-isolating. What should I do?
I’ve moved home. Do I need to tell you, and will it affect my premium?
If I’m in an accident, can you still repair my vehicle?
If I need to self-isolate and someone wants to pick up supplies with my vehicle, are they insured?
I’m self-isolating and can’t tax my vehicle online. What should I do and is my insurance affected?
My driver awareness course has been cancelled. Will this affect my policy?
Am I still insured to drive while self-isolating?
Can I car share?
My driving test has been cancelled – can I still drive?
Can I reduce my annual mileage?
Does my policy cover me to help deliver food and medicines to the vulnerable?
If I need to make a claim how do I contact you?
Can I still use my breakdown cover on essential journeys?
I now need to drive to work because of COVID-19, but I’m not insured to commute. Do I need to update my policy?
How do I know my courtesy car is cleaned properly?
Will I still get medical treatment from my existing claim?
Is my insurance affected while MOTs are suspended?
Manage your policy with MyAviva
- View your policies
- See your documents
- Update your details
- Start a claim
Download the MyAviva app
The MyAviva app is just a tap away. Visit the iTunes App Store or Google Play Store to get started.
Coronavirus and our other policies
If you have another type of policy with us, or you’re interested in taking one out, find out what you need to know in the current situation.