Coronavirus support and advice page

Coronavirus: car and motor insurance

Everything you need to know at this time

Coronavirus latest

We're operating our normal working hours, and you can get in touch using the contact details below.

If you’re looking for a new motor insurance policy, it's easiest to stay online to get a quote.

Your questions answered

We’ve had plenty of questions from our motor insurance customers, and we’ve given answers to many of them here. If you have a question that isn’t covered here, please contact us.

I'm having severe financial difficulties due to COVID-19 and struggling with this month’s payment. What can I do?

I'm not using my vehicle. What can I do?

Can I reduce my cover to Fire & Theft Only as I’ve made a SORN?

I can't get to the repair centre because I'm self-isolating. What should I do?

If I need to self-isolate and someone wants to pick up supplies with my vehicle, are they insured?

I’m self-isolating and can’t tax my vehicle online. What should I do and is my insurance affected?

Am I still insured to drive while self-isolating?

Can I car share?

Can I reduce my annual mileage?

Am I covered for unpaid volunteer work, delivering food and medicines to the vulnerable?

If I need to make a claim how do I contact you?

MyAviva

Manage your policy with MyAviva

You can find policy information and make changes through your secure online account.
  • View your policies
  • See your documents
  • Update your details
  • Start a claim

Download the MyAviva app

The MyAviva app is just a tap away. Visit the iTunes App Store or Google Play Store to get started.

Coronavirus and our other policies

If you have another type of policy with us, or you’re interested in taking one out, find out what you need to know in the current situation.

Home insurance

Travel insurance

Life, critical illness and income protection

Health insurance

Savings and investments

Pensions and retirement