We're operating our normal working hours, and you can get in touch using the contact details below.
If you’re looking for a new motor insurance policy, it's easiest to stay online to get a quote.
How to get in touch
If you want to make changes to your policy, see if you can do this online by logging in to MyAviva.
Otherwise, please choose the most suitable option for you.
Start your claim online
If it’s not an emergency, it’s easiest to begin the claims process using our online form.
Contact us with an enquiry
Use our form to get in touch about policy updates and non-urgent enquiries.
Your questions answered
We’ve had plenty of questions from our motor insurance customers, and we’ve given answers to many of them here. If you have a question that isn’t covered here, please contact us.
I'm having severe financial difficulties due to COVID-19 and struggling with this month’s payment. What can I do?
I'm not using my vehicle. What can I do?
Can I reduce my cover to Fire & Theft Only as I’ve made a SORN?
I can't get to the repair centre because I'm self-isolating. What should I do?
If I need to self-isolate and someone wants to pick up supplies with my vehicle, are they insured?
I’m self-isolating and can’t tax my vehicle online. What should I do and is my insurance affected?
Am I still insured to drive while self-isolating?
Can I car share?
Can I reduce my annual mileage?
Am I covered for unpaid volunteer work, delivering food and medicines to the vulnerable?
If I need to make a claim how do I contact you?
I now drive to work, but i'm not insured to commute. Do I need to update my policy?
Manage your policy with MyAviva
- View your policies
- See your documents
- Update your details
- Start a claim
Download the MyAviva app
The MyAviva app is just a tap away. Visit the iTunes App Store or Google Play Store to get started.
Coronavirus and our other policies
If you have another type of policy with us, or you’re interested in taking one out, find out what you need to know in the current situation.