As the coronavirus situation develops, our priority is to look after our pension scheme members while keeping our people safe.
As part of this commitment, we’ve equipped our call centre staff to continue serving you remotely. To help us serve our most vulnerable customers first, we would encourage you to get in touch with us online by logging into your account, or contacting us by email.
To help with any concerns you may have about your pensions or investments, we’ve created a range of materials to help you understand any impact the COVID-19 pandemic may have had on these. You’ll find details on how to access this information below.
Keeping calm when stock markets fluctuate
Aviva's Head of Savings and Retirement, Alistair McQueen, offers advice on managing investments in times of market volatility.
Investment volatility and the impact on your pension
Economic activity can unsettle stock markets. Aviva explores the short and long-term effects the world's markets can have on the value of money held in your workplace pension.
Watch our video guidance
Alistair McQueen, Aviva’s Head of Savings and Retirement, provides some helpful pensions tips and things you might want to consider in a series of short videos.
Should I be concerned about my investments?
Uncertainty can cause volatility in investment markets. This is to be expected. And it can result in higher than normal movements in the values of investments – down and up.
Can I change my investments?
You might want to review the funds that your money is invested in and the options available to you if you wanted to make any changes.
Log in now to take a look at your workplace pension
If you’re unsure which pension portal applies to you, please contact your employer.
It’s important to seek financial advice when making decisions about your pension or investment, so please speak to a financial adviser before making any changes.
Coronavirus and our other policies
If you have another type of policy with us, or you’re interested in taking one out, find out what you need to know in the current situation.