You had to be there, we were

Speaker 1:

Heard you've said some damage to your property. Was it with the rain there?

Speaker 2:

It was unfortunately, yes. It was fine when I woke in the morning, but when I got back from work it was coming down the walls inside.

Mr Sowden:

I woke up about eight o'clock, looked out the window. There was a Lake in the back field which was very big. There was a car by the bridge, Nidd bridge, just up at the junction, that had been submerged in water so they had to get a rescue. The water progressively came up and then all of a sudden, just before about I think it was nine o'clock, it came up by about two feet. I evacuated to upstairs. I tell you, couldn't do anything because it was waist deep. Once the sud water had disappeared and gone down to Wellington boot level I could wonder about a little bit and assess what had happened. Then I started to think about what I was going to do.

Wayne King:

The first storm that affected a lot of properties obviously. We went out to all these properties. Then the following few days we had another storm warning. I actually worked over the weekend, just ringing customers, just to make sure that they were okay and just to see if the properties had actually been flooded again.

Mr Dunleavy:

We rang Aviva on Sunday afternoon and near enough every day since we've had communication. Kitchen ripped out in good time. Loss adjuster has been. Phone calls, communication, everything has just been phenomenal. Great.

Mr Sowden:

I'm quite amazed how good the service has been, to be honest. If you want 10 stars you've got 10 stars, as far as I'm concerned.

Title (0.02):

Aviva General Insurance Production

Behind the scenes

Voice Over (0.12):

‘I’ve… just crashed into a pet shop’

Animal handler Voice Over (0.17):

‘The preparation that I usually do for reptiles, I have to make sure that they’re kept nice and warm through the car journey and all the time that they’re on set.

‘So the production team today have been fully behind all of my advice. So, you know, if I said look it’s starting to get cold now, they understand completely and say ‘look Mark, take it off, warm it back up again, make sure that the animal’s happy again… and then we’ll start shooting again’.’

Rabbit handler Voice Over (0.46):

‘These rabbits can cope with that situation, they’ve been trained to deal with that, so we only ever use animals that’ve been trained and are happy to deal with whatever the situation is on each film set.’

Covid supervisor Voice over (0.57):

‘We follow both APA guidelines and government guidelines and these include things like temperature checking when we arrive on set. Use of masks inside and we recommend using them outside when on set as well, just for the extra safety barrier. We also have people like me who are a Covid supervisor and come on board just to keep everyone safe and as an additional reminder and sort of monitor that everyone’s following all the rules as they should be.’

Title (1.23):

Here for your emergency claims 24/7, 365 days a year’