AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 574 customer reviews

Rating breakdown

574 reviews

  • 5 stars awarded by 454 reviewers
  • 4 stars awarded by 86 reviewers
  • 3 stars awarded by 17 reviewers
  • 2 stars awarded by 5 reviewers
  • 1 stars awarded by 12 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 574 customer reviews

Jmuz gave this product an overall rating of 5 / 5

Buyer review

Website

Decided to try aviva for a quote website easy to navigate bonus having 3 different levels of insurance to choose from, wasn't the cheapest but was close and at least I've heard of aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jmuz

Elizabeth gave this product an overall rating of 5 / 5

Buyer review

Great customer service

CustomerService was very good .. explained all the options to me clearly , even when I asked to repeat some of the options to me again.. I would definitely recommend to friends and Family. Due to past experience with other insurers, I found you more straightforward. I always get emails with updates and even reminders of how to deal with any accidents should I ever experience them.. The after care is very good and for me very satisfying.. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Elizabeth

Capitol gave this product an overall rating of 4 / 5

Buyer review

good servioce

I have join this week and look forward to a good relationship in the future.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Capitol

RodT gave this product an overall rating of 5 / 5

Buyer review

Car Insurance

I've bought comprehensive motor insurance for my Jaguar XE Sport 250R. Having been on the comparison sites to ascertain the "cheapest quote" I went on the Aviva site (Aviva do not subscribe to comparison sites), Aviva were cheapest but more importantly they are a large company whom one can trust hence I have now insured with them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RodT

Mike gave this product an overall rating of 5 / 5

Buyer review

Insurance for new car made easy

Having bought a nearly new Lexus, in exchange for a 1 year leased Lexus, I was able to obtain an insurance quotation online for the new vehicle. And very helpful AVIVA staff handled the cancellation and refund of one policy and the start of the other efficiently.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mike

Adee gave this product an overall rating of 3 / 5

Buyer review

Renewal not straight forward but got there eventually

At the renewal of my Aviva car insurance, I eventually obtained a competitive price by following Aviva's representative advice (on the phone) to get a quote as a new customer. This was considerably more competitive on price and with a better level of cover. I would love one day to find an organisation that treated me with respect so that I could be loyal to it! However meantime it pays to shop around and be an active checker of costs both at renewal and during the term. Putting the above aside, I was very happy with the level of cover provided.

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
1 / 5

Adee

Mercedes gave this product an overall rating of 5 / 5

Buyer review

Car insurance

Bought car insurance for my Mercedes SLK convertible. Telephone call was efficient,

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mercedes

Puzzler gave this product an overall rating of 5 / 5

Buyer review

Efficient service by email, post and phone

Motor insurance. See above re aspects of high quality performance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Puzzler

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