AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1058 customer reviews

Rating breakdown

1058 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 162 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews
Rated 4.7/5 based on 1058 customer reviews

Customer gave this product an overall rating of 1 / 5

Buyer review

Horrific

Aviva failed to inform me my car insurance was up for renewal, they let me drive around for nearly 3 months with no insurance before I got a letter from the police. When I called them they blamed a ‘systems error’ and said they’d calls me back in 7 days but they didn’t, or if they did they didn’t even leave a voicemail. Still now they haven’t apologised, explained the issue or compensated for it. I wonder how many other people they have done this too.... awful.

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Hi there. I'd like to apologise that this has happened to you. This is not the normal level of customer service we strive to give. I can see that the complaint you have made has been escalated to the customer care team who will be in touch to discuss this shortly. Kind regards Jake Web Team

Jake, Web Team

Customer

Becauseitmatters gave this product an overall rating of 5 / 5

Buyer review

So helpfull

I'm an ex company car driver and had several insurance companies declining even to quote, without even taking my name, or asking about my 'no claims' history. Those that did, gave no, no claims discount. Aviva were incredibly helpful, took their time over the phone, working through their different packages and I ended up with an amazing insurance package, much lower than competitors and very comprehensive too.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
2 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Becauseitmatters

Blingo gave this product an overall rating of 4 / 5

Buyer review

Interesting idea

Rolling monthly car insurance, interesting idea and not before time. I like the simplicity of the process but you can come unstuck if anything is outside of the standard parameters, you still have to phone in these cases but it wasn't too painful. Pricing I have found unpredictable, I have three policies and one was dramatically cheaper than anywhere else while the other two were competitive albeit not the cheapest. I have no claims experience factor in so won't give 5 stars (the sign up process is still a bit clunky so probably wouldn't have anyway), although a house claim I had with Aviva was relatively painless so I'd not expect too much grief.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Blingo

Shelly gave this product an overall rating of 3 / 5

Buyer review

Good value policy

I liked the plus insurance because it is paid monthly with no interest. You can add a home insurance to it. The salesman knew his product and could tell me all the differences between the plus and the classic. It was therefore a pity that they then took the money for both the classic policy (a years worth) and the plus policy as well. When I noticed it it was rectified but was not found by yourselves.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Shelly

MrBas gave this product an overall rating of 5 / 5

Buyer review

excellent on line customer serivce

Professional on line multi car discount offer and follow through, resuting new business for Aviva. I am a happy share holder to see the work in action.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MrBas

Sajad gave this product an overall rating of 5 / 5

Buyer review

Great company

Excellent staff,excellent service at all times,competitive prices and excellent policy made life easier 5 star all round.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sajad

Mike gave this product an overall rating of 5 / 5

Buyer review

Top insurer very good price..no fuss online application

Bought car insurance for 2 cars..easy application to fill online ..several options for cover....would recommend. .best one I tryed

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mike

madgey gave this product an overall rating of 5 / 5

Buyer review

madgey

Excellent advice all round.Contact arrangements very helpful

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

madgey

Back to top