AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 815 customer reviews

Rating breakdown

815 reviews

  • 5 stars awarded by 648 reviewers
  • 4 stars awarded by 123 reviewers
  • 3 stars awarded by 23 reviewers
  • 2 stars awarded by 7 reviewers
  • 1 stars awarded by 14 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 815 customer reviews

Doug gave this product an overall rating of 4 / 5

Buyer review

staff e

The staff were very helpful but copies of the policies were slow in coming in fact I have just asked for a copy of the home insurance today.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Doug

cnic gave this product an overall rating of 5 / 5

Buyer review

Quick Easy & Great Value!

When renewing my car insurance I opted to get an online quote from Aviva. I have other products with Aviva and intended to simply use them for a quote to compare against my renewal. The online quote form was easy to populate, I could tailor the offer to suit my needs and results came up really fast. The best bit though was the massive reduction in my annual premium for a higher level of cover and a lower excess! I accepted straight away!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

cnic

Stan gave this product an overall rating of 5 / 5

Buyer review

Good Customer service and follow up as well

They are an honest company who dont tell fibs . What you see is what you get.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stan

nick gave this product an overall rating of 5 / 5

Buyer review

Quick, easy and well priced

I've recently returned to Aviva car insurance having tried Saga. I'm glad I did. Not only did the policy save me money (for the same car) but it was also extremely easy to sign up online.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

nick

Leesy gave this product an overall rating of 5 / 5

Buyer review

Excellent all round service

I have been very impressed with the service provided by Aviva since I took out my car insurance policy last month. It was very easy to obtain a quote without having to answer lots of standard but usually long-winded questions that were summarised instead. The process of completing my application was very straightforward too. I subsequently had to contact Aviva again to have the registration number changed on the records after transferring my cherished number on to the vehicle and this was equally simple and straightforward to arrange. Highly recommended!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Leesy

A customer gave this product an overall rating of 5 / 5

Buyer review

car insurance

Everything was explained and no pressure , the operater was very clear and explained everything

I would recommend Aviva to a friend

Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Baptista gave this product an overall rating of 5 / 5

Buyer review

Very helpful customer service, very pacient and attentive in everything I was asking

I have bought a car insurance a comprehensive one.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Baptista

Robbo gave this product an overall rating of 5 / 5

Buyer review

Great service

Great customer service and excellent price. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robbo

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