Overall rating
This product has been awarded an overall rating of from 1059 customer reviews
Rating breakdown
1059 reviews
- 5 stars awarded by 833 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
FreshMintUK gave this product an overall rating of
Buyer review
Great Price and Cover but some odd restrictions when buying
09/10/2020
I had this cover before but cancelled it (which turned out to be s mistake on my part). When I went to get a new quote as made an impromptu car purchase couldn't get a price as cover can't start for at least 5 days unlike the other policies. This was a bit off to me especially as I had been a customer only a week before. Had to arrange temporary cover for a few days so not great. Would have been nice to have a similar grace period for cancelling insurance as you do when you buy insurance so you can change your mind (put it on hold for a couple of weeks in then cancel) as I've lost NCB (my fault entirely) and had to make temporary arrangements. Otherwise it's great cover and an excellent price. Customer services team are very helpful as far as policy allows them to be. Customer experience score is due to Aviva policy not the people I spoke to at the call center. They did their very best.
I would recommend Aviva to a friend
- By:
- FreshMintUK
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 2 / 5
Hello, On our classic policies, you can start the cover with immediate affect. Although, with AvivaPlus policies you have to allow a 5 day starting period. My apologies to see you had to purchase temporary cover. Please do reach out to us on social@aviva.com where we can investigate this further for you.
Liv, Aviva Online Team
FreshMintUK
Customer gave this product an overall rating of
Buyer review
Horrific
28/06/2020
Aviva failed to inform me my car insurance was up for renewal, they let me drive around for nearly 3 months with no insurance before I got a letter from the police. When I called them they blamed a ‘systems error’ and said they’d calls me back in 7 days but they didn’t, or if they did they didn’t even leave a voicemail. Still now they haven’t apologised, explained the issue or compensated for it. I wonder how many other people they have done this too.... awful.
- By:
- Customer
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 1 / 5
- Value for money
- 1 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 1 / 5
Hi there. I'd like to apologise that this has happened to you. This is not the normal level of customer service we strive to give. I can see that the complaint you have made has been escalated to the customer care team who will be in touch to discuss this shortly. Kind regards Jake Web Team
Jake, Web Team
Customer
Becauseitmatters gave this product an overall rating of
Buyer review
So helpfull
01/06/2020
I'm an ex company car driver and had several insurance companies declining even to quote, without even taking my name, or asking about my 'no claims' history. Those that did, gave no, no claims discount. Aviva were incredibly helpful, took their time over the phone, working through their different packages and I ended up with an amazing insurance package, much lower than competitors and very comprehensive too.
I would recommend Aviva to a friend
- By:
- Becauseitmatters
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 2 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Becauseitmatters
Blingo gave this product an overall rating of
Buyer review
Interesting idea
15/04/2020
Rolling monthly car insurance, interesting idea and not before time. I like the simplicity of the process but you can come unstuck if anything is outside of the standard parameters, you still have to phone in these cases but it wasn't too painful. Pricing I have found unpredictable, I have three policies and one was dramatically cheaper than anywhere else while the other two were competitive albeit not the cheapest. I have no claims experience factor in so won't give 5 stars (the sign up process is still a bit clunky so probably wouldn't have anyway), although a house claim I had with Aviva was relatively painless so I'd not expect too much grief.
I would recommend Aviva to a friend
- By:
- Blingo
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 3 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Blingo
Shelly gave this product an overall rating of
Buyer review
Good value policy
09/04/2020
I liked the plus insurance because it is paid monthly with no interest. You can add a home insurance to it. The salesman knew his product and could tell me all the differences between the plus and the classic. It was therefore a pity that they then took the money for both the classic policy (a years worth) and the plus policy as well. When I noticed it it was rectified but was not found by yourselves.
I would recommend Aviva to a friend
- By:
- Shelly
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Shelly
MrBas gave this product an overall rating of
Buyer review
excellent on line customer serivce
08/04/2020
Professional on line multi car discount offer and follow through, resuting new business for Aviva. I am a happy share holder to see the work in action.
I would recommend Aviva to a friend
- By:
- MrBas
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
MrBas
Sajad gave this product an overall rating of
Buyer review
Great company
07/04/2020
Excellent staff,excellent service at all times,competitive prices and excellent policy made life easier 5 star all round.
I would recommend Aviva to a friend
- By:
- Sajad
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sajad
Mike gave this product an overall rating of
Buyer review
Top insurer very good price..no fuss online application
30/03/2020
Bought car insurance for 2 cars..easy application to fill online ..several options for cover....would recommend. .best one I tryed
I would recommend Aviva to a friend
- By:
- Mike
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mike