Overall rating
This product has been awarded an overall rating of from 923 customer reviews
Rating breakdown
923 reviews
- 5 stars awarded by 733 reviewers
- 4 stars awarded by 137 reviewers
- 3 stars awarded by 26 reviewers
- 2 stars awarded by 9 reviewers
- 1 stars awarded by 18 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Noddle gave this product an overall rating of
Buyer review
Long time named driver
18/01/2020
Having thus far not needed a car each (myself and my wife)I found myself (because of a family emergency at a distance away) needing a car myself .I have been a named driver for a number of years so the company had all my history and it was a simple process to get insured quickly
I would recommend Aviva to a friend
- By:
- Noddle
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Noddle
Goddy gave this product an overall rating of
Buyer review
Good service
13/01/2020
Bought the new car insurance policy onsite from Aviva. Easy to understand and good service. Definitely recommend
I would recommend Aviva to a friend
- By:
- Goddy
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Goddy
Mike gave this product an overall rating of
Buyer review
Excellent registration and customer support
13/01/2020
I took a car insurance for the first time and the overall experience from both creating a policy as well customer service which I had to call twice was excellent, with the staff being polite, very helpful, and clear on all the issues.
I would recommend Aviva to a friend
- By:
- Mike
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mike
Bestfitter gave this product an overall rating of
Buyer review
Excellent price!!
13/01/2020
Like for like quote for our comprehensive car insurance saved us over 100 over our previous insurer!! Interest free credit was a fantastic bonus!!!
I would recommend Aviva to a friend
- By:
- Bestfitter
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bestfitter
Happy gave this product an overall rating of
Buyer review
Happy with price and monthly payments with no charges
10/01/2020
Happy with price and monthly payments with no monthly payments
I would recommend Aviva to a friend
- By:
- Happy
- Gender:
- Male
- Age:
- 65 or over
Happy
Buoyroy gave this product an overall rating of
Buyer review
Great knowledge
09/01/2020
Multi car insurance, Great help and advice from the very first phone call, I think I spoke with at least 4 different advisors before purchasing, they were all the same with their knowledge and advice, would highly recommend them
I would recommend Aviva to a friend
- By:
- Buoyroy
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Buoyroy
AMANY gave this product an overall rating of
Buyer review
GREAT CUSTOMER SERVICE
09/01/2020
bought multi car insurance and it is so ideal that Aviva do not charge interest when paying monthly. also i had rang up in regards to removing a named driver it was quick to get through and you had the option of choosing the music you wanted to listen to whilst on hold.
I would recommend Aviva to a friend
- By:
- AMANY
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
AMANY
Gmac gave this product an overall rating of
Buyer review
Poor service
05/01/2020
Very poor service on the phone. No support for existing customers or any kind of loyalty.
- By:
- Gmac
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 3 / 5
- Value for money
- 2 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 1 / 5
Thanks for taking the time to provide us with your feedback. I am disappointed to see that you have not received the usual high level of service that we aim to provide our customers. I have arranged to send you an email to gather more details about your concerns so we can get these raised and hopefully resolve.
Will, Aviva Online Team
Gmac