Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
LUIGI gave this product an overall rating of
Buyer review
Aviva no 1
27/02/2020
pleasant company with nice staff and who helps you
I would recommend Aviva to a friend
- By:
- LUIGI
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
LUIGI
Andy gave this product an overall rating of
Buyer review
Decent provider - but don’t expect good customer service or effort
26/02/2020
Well well, where to start. I contacted Aviva a month ago to enquire about car insurance. I was in an unusual situation, as I have recently moved from overseas and I wanted to confirm whether the length of time I had held an overseas licence would be honoured (not all insurance companies do). The first representative I spoke to cheerfully assured me it would be, and not to worry. However, when I called back to purchase the cover I was told there was told it would not. Frustrated, I asked for clarification. The representative I spoke to told me several times, “It (presumably referring to some automated form) won’t let me (enter your overseas driving history).” When I insisted she check this, the representative called the underwriter who assured me it was no problem. Aviva did ultimately honour my overseas driving history; however, I’m disappointed I had to fight for the representative to even look into whether this would be possible.
I would recommend Aviva to a friend
- By:
- Andy
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 3 / 5
Andy
WelshOxon65 gave this product an overall rating of
Buyer review
Seamless process
26/02/2020
Bought fully comp car insurance online. Simple and quick process and good value ...a lot cheaper than other competitors. Would strongly recommend.
I would recommend Aviva to a friend
- By:
- WelshOxon65
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
WelshOxon65
geoffers gave this product an overall rating of
Buyer review
Cancelled policy
26/02/2020
Had to cancel car insurance due to in repairable breakdown. Advisor brilliant
I would recommend Aviva to a friend
- By:
- geoffers
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 1 / 5
- Value for money
- 5 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 5 / 5
geoffers
Hertscouple gave this product an overall rating of
Buyer review
Not Fully Explained
26/02/2020
Multi car insurance initially purchased online. Initial questions asked whether you wanted to pay everything up front or on a monthly basis, but when it came to actually taking the product and paying, only the latter option was made available. Therefore had to contact the call centre for clarification and the lady there explained the Aviva Plus product range only gives you that one payment option type. It is effectively a subscription service, but the written text never explains that very important & salient point.
I would recommend Aviva to a friend
- By:
- Hertscouple
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Hertscouple
Rossco gave this product an overall rating of
Buyer review
Good customer service
25/02/2020
Car insurance. Good customer service. Good saving. However, annoyingly I had to call back up to amend the policy to add on protected no claims. This was something I thought was already on the policy. This ended up costing me a lot more than expected.
I would recommend Aviva to a friend
- By:
- Rossco
- Gender:
- Male
- Age:
- 17 to 24
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Rossco
Papasmurf gave this product an overall rating of
Buyer review
Great Policy
25/02/2020
Great policy good price very competitive. Best at this price and cheap breakdown cover as well
I would recommend Aviva to a friend
- By:
- Papasmurf
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Papasmurf
kipper1958 gave this product an overall rating of
Buyer review
Straight forward
23/02/2020
My application was so straight forward and so easy to understand. Also the fact that you can pay monthly without any extra charges was a huge incentive. In the past i have found that if you do not pay the full premium and want to pay monthly it can cost more. Thank you Aviva!!!
I would recommend Aviva to a friend
- By:
- kipper1958
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
kipper1958