AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

WelshOxon65 gave this product an overall rating of 5 / 5

Buyer review

Seamless process

Bought fully comp car insurance online. Simple and quick process and good value ...a lot cheaper than other competitors. Would strongly recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

WelshOxon65

geoffers gave this product an overall rating of 5 / 5

Buyer review

Cancelled policy

Had to cancel car insurance due to in repairable breakdown. Advisor brilliant

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

geoffers

Hertscouple gave this product an overall rating of 4 / 5

Buyer review

Not Fully Explained

Multi car insurance initially purchased online. Initial questions asked whether you wanted to pay everything up front or on a monthly basis, but when it came to actually taking the product and paying, only the latter option was made available. Therefore had to contact the call centre for clarification and the lady there explained the Aviva Plus product range only gives you that one payment option type. It is effectively a subscription service, but the written text never explains that very important & salient point.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Hertscouple

Rossco gave this product an overall rating of 4 / 5

Buyer review

Good customer service

Car insurance. Good customer service. Good saving. However, annoyingly I had to call back up to amend the policy to add on protected no claims. This was something I thought was already on the policy. This ended up costing me a lot more than expected.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Rossco

Papasmurf gave this product an overall rating of 5 / 5

Buyer review

Great Policy

Great policy good price very competitive. Best at this price and cheap breakdown cover as well

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Papasmurf

kipper1958 gave this product an overall rating of 5 / 5

Buyer review

Straight forward

My application was so straight forward and so easy to understand. Also the fact that you can pay monthly without any extra charges was a huge incentive. In the past i have found that if you do not pay the full premium and want to pay monthly it can cost more. Thank you Aviva!!!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

kipper1958

ISMA gave this product an overall rating of 5 / 5

Buyer review

Excellent Customer Service

Great customer service Easy to talk to and understand Great team on the phone

I would recommend Aviva to a friend

By:
Policy features and benefits
2 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ISMA

Scoop gave this product an overall rating of 5 / 5

Buyer review

Great value

Changed to Aviva Motor insurance as we wanted to shop around from our previous insurer. Monthly payments with no extra charge was a big plus. We chose Aviva plus as we wanted full protection.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Scoop

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