Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Sham gave this product an overall rating of
Buyer review
Brilliant
01/05/2019
I have been looking for multi car insurance and Aviva was the best car insurance company for me. Not only did I get a great price it was almost half of what I was getting offered on other car insurance company’s. It was really quick and easy to do online, I didn’t have any problems but I couldn’t believe the price it was showing me So I phoned Aviva to make sure it was the right price And it was. The person I spoke to was really friendly and helpful, he made sure I understood everything and went over it with me again. Where really happy with the multi car insurance and I definitely recommend Aviva. Thank you once again
I would recommend Aviva to a friend
- By:
- Sham
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sham
Bernie gave this product an overall rating of
Buyer review
Great
01/05/2019
Needed to renew car insurance. Was sent an email about Aviva plus. Looked at the price which was great compared to the quote from my previous insurers. Loved the idea of pay monthly with no penalty so went for it.
I would recommend Aviva to a friend
- By:
- Bernie
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bernie
Skye gave this product an overall rating of
Buyer review
Easy to use website
01/05/2019
Car insurance Easy to navigate website No need for clumsy phone calls
I would recommend Aviva to a friend
- By:
- Skye
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Skye
fani gave this product an overall rating of
Buyer review
Convenient and ease of purchase
01/05/2019
Bought car policy, cheap as Aviva promised. Thanks Aviva
I would recommend Aviva to a friend
- By:
- fani
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
fani
Apoli gave this product an overall rating of
Buyer review
Full satisfaction with purchase
30/04/2019
I bought car insurance with Aviva plus and I am so happy with my purchase.I think is very good price for quality offer.
I would recommend Aviva to a friend
- By:
- Apoli
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Apoli
jimbor gave this product an overall rating of
Buyer review
great service at the right price
30/04/2019
Looking for car insurance and could not find a better price than Aviva. Just spot on cover for the right price.
I would recommend Aviva to a friend
- By:
- jimbor
- Gender:
- Male
- Age:
- 55 to 64
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
jimbor
bookfiend gave this product an overall rating of
Buyer review
Good policy, but had problems buying on-line
30/04/2019
I purchased an AvivaPlus comprehensive car insurance policy in early April 2019. This did not go smoothly due to problems using the website. I initially filled in the Aviva website form and got a quote. Two days later I got a letter in the post about AvivaPlus with its monthly payments and decided to go for one of those instead. Even using the link supplied in the letter, I was not able to get an AvivaPlus quote - just an "ordinary" quote identical to the one I already had. I called customer services and much confusion ensued. The agent I spoke to was baffled. After spending quite a while trying to sort it out, the agent suggested throwing everything away and starting all over again, with the agent taking the details for an AvivaPlus quote. This we did, and finally, at last, I got a quote for the policy and went ahead with it. The polite and friendly agent could have not done more to try to sort things out. It's a shame the website was not up to the job at the time.
I would recommend Aviva to a friend
- By:
- bookfiend
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 1 / 5
bookfiend
Mand gave this product an overall rating of
Buyer review
Simple and straight forward
30/04/2019
Bought car insurance when I needed it quickly, very simple and straight forward and then decided to upgrade the policy to protect no claims and add breakdown cover. Again straight forward and simple. Spoke to a real person without being put on hold for hours.
I would recommend Aviva to a friend
- By:
- Mand
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mand