AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

CoastToCoast gave this product an overall rating of 5 / 5

Buyer review

Five star car

Full comp car insurance with a Good level of cover at a very reasonable price!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

CoastToCoast

Colin gave this product an overall rating of 3 / 5

Buyer review

Purchase was quick and easy

the quote was very competitive and the purchase was simple and quick. the policy seems comprehensive but the real test is when it comes to making a claim ( which I hope I don't have to )

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Colin

Hitman gave this product an overall rating of 5 / 5

Buyer review

Very good company and very competitive prices

Car insurance great prices and friendly staff and very easy to deal with

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hitman

HBomb gave this product an overall rating of 5 / 5

Buyer review

Cheap and Excellent Service

Very straightforward to deal with - no tricky questions, price was excellent and phone call was very quick and easy. Overall 10/10

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HBomb

Ramona gave this product an overall rating of 5 / 5

Buyer review

Verry good

a very good insurance and very easy to fill! thank you aviva!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ramona

thatman gave this product an overall rating of 5 / 5

Buyer review

great price and easy to set up

Multi car insurance.As I have two cars for different uses the multi policy was the most economical answer.As I can only drive one at a time and am the main driver for both it made sense.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

thatman

paul7678 gave this product an overall rating of 4 / 5

Buyer review

Great cover

Purchased car insurance and opted for the premium cover at a very competitive price. (Total of 3 options available). The only downside that I can see there was no option to pay for the insurance in full, and have to pay on a monthly basis. If the full payment option was available I would have given 5 stars.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Thank you for your positive review Paul. AvivaPlus is on a subscription model and can be cancelled any time without an administration fee. As it's paid on card, there is also no interest charge whatsoever, so there is no extra fee for paying monthly (unlike traditional insurance products). I hope this helps explain why upfront/annual payment is not offered, but we appreciate and have noted your feedback on this matter.

Yannis, Aviva Web Team

paul7678

Sharnwe gave this product an overall rating of 5 / 5

Buyer review

Website extremely customer friendly, easy to navigate, succinct

Vehicle insurance. Very easy to arrange via excellent website. Succinct choice of options. Value for money

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sharnwe

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