Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
paul7678 gave this product an overall rating of
Buyer review
Great cover
25/04/2019
Purchased car insurance and opted for the premium cover at a very competitive price. (Total of 3 options available). The only downside that I can see there was no option to pay for the insurance in full, and have to pay on a monthly basis. If the full payment option was available I would have given 5 stars.
I would recommend Aviva to a friend
- By:
- paul7678
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Thank you for your positive review Paul. AvivaPlus is on a subscription model and can be cancelled any time without an administration fee. As it's paid on card, there is also no interest charge whatsoever, so there is no extra fee for paying monthly (unlike traditional insurance products). I hope this helps explain why upfront/annual payment is not offered, but we appreciate and have noted your feedback on this matter.
Yannis, Aviva Web Team
paul7678
Sharnwe gave this product an overall rating of
Buyer review
Website extremely customer friendly, easy to navigate, succinct
25/04/2019
Vehicle insurance. Very easy to arrange via excellent website. Succinct choice of options. Value for money
I would recommend Aviva to a friend
- By:
- Sharnwe
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sharnwe
One21 gave this product an overall rating of
Buyer review
Great customer service
25/04/2019
Everyone I had spoken to was polite as well mannered amazing customer service
I would recommend Aviva to a friend
- By:
- One21
- Gender:
- Male
- Age:
- 17 to 24
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
One21
peepee gave this product an overall rating of
Buyer review
Great service all round
25/04/2019
Car insurance for two cars which was cheaper than a quotation we had for ONE car from another insurer (Saga)
I would recommend Aviva to a friend
- By:
- peepee
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
peepee
Dixieslad gave this product an overall rating of
Buyer review
Take back cartrol
24/04/2019
I use the Aviva site for another two policies so tried them when car policy fell due. Very glad I did although they were not able to reduce my premium. The attractions they offered included a) having all my policies at the one website b) the ability to change the terms of my cover instantly c) and without administration charge d) competitive premium. So I'm a happy customer.
I would recommend Aviva to a friend
- By:
- Dixieslad
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Dixieslad
Juli gave this product an overall rating of
Buyer review
Car ins
24/04/2019
Great price, no fuss To change from one provider to Arriva.
I would recommend Aviva to a friend
- By:
- Juli
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Juli
john gave this product an overall rating of
Buyer review
Good concept
24/04/2019
Motor insurance the online experience was poor . Surprised also was not able to get a quote for home insurance because of conflict with dates .
I would recommend Aviva to a friend
- By:
- john
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 3 / 5
john
Coxy gave this product an overall rating of
Buyer review
Car Insurance
23/04/2019
I did all the comparison websites in a bid to get the best deal available (as suggested by money saving expert & then went on to try the company’s not included. I was very pleased to find AVIVA was not only competitive (significantly less than others for the same services) but also didn’t change extra for paying monthly or making changes if required. What’s not to like?
I would recommend Aviva to a friend
- By:
- Coxy
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Coxy