Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
ddhuk gave this product an overall rating of
Buyer review
Sensible price without unwanted frills
21/04/2019
I didn't want EU cover or another person to be able to drive my car, which most others include by default and won't remove. Hence I got a sensible price for car insuranace without having to pay for unwanted frills. Excellent option to pay monthly at zero interest. Perfect :-) Website easy and quick to use.
I would recommend Aviva to a friend
- By:
- ddhuk
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
ddhuk
Elzeebub gave this product an overall rating of
Buyer review
Easy done
20/04/2019
Straight forward and to the point. AVIVA was not only cheaper but over 20 pounds cheaper then my quotes price with my current provider! Easy to view details online and support is there when needed.
I would recommend Aviva to a friend
- By:
- Elzeebub
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Elzeebub
brummy21 gave this product an overall rating of
Buyer review
Easy to use web site and competitive price
20/04/2019
Aviva's website is really clear and easy to use, taking you through details needed to provide a quote. Choice of 3 different levels of cover with lots of options. We chose the one which included breakdown cover as well, for which the price was also way better than the renewal quote from our current provider. Everything was bundled in a single monthly payment.
I would recommend Aviva to a friend
- By:
- brummy21
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
brummy21
Sandra gave this product an overall rating of
Buyer review
Great costomer service
20/04/2019
Good Basic car insurance.Will be exelent if I got windscreen protection on it.
I would recommend Aviva to a friend
- By:
- Sandra
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Hi Sandra, thank you for your positive review. We offer windscreen protection on both the Regular and Premium tiers of AvivaPlus, you can obtain a quote for one of the other tiers by getting in touch with the team if you would need this additional cover. Thanks again for insuring with us.
Yannis, Aviva Web Team
Sandra
Nicksie gave this product an overall rating of
Buyer review
Great service
20/04/2019
Car insurance much cheaper than my existing insurer, really easy to switch and helpful customer service The monthly payments without interest is perfect for me.
I would recommend Aviva to a friend
- By:
- Nicksie
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Nicksie
Petcott gave this product an overall rating of
Buyer review
Simple and easy to navigate and advantages other leading insurers don’t offer.
18/04/2019
Purchased car insurance after my previous insurer hiked up my premium. Aviva offered a cheaper like for like policy with breakdown cover and no charges for paying in monthly instalment as my previous insured did. Very pleased.
I would recommend Aviva to a friend
- By:
- Petcott
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Petcott
Mary gave this product an overall rating of
Buyer review
Excellent servicei
18/04/2019
I am very pleased with Aviva they provide a very good service that meets your requirements with satisfactory outcome. I would definitely recommend them to others given the value and quality of their service.
I would recommend Aviva to a friend
- By:
- Mary
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mary
HarryR gave this product an overall rating of
Buyer review
Saga Sucked and Sacked
18/04/2019
Had my car insurance renewal notice from my Old Person friendly insurance company, and was staggered by the increase in the Premium. “Normal and Expected” increase was their excuse. Aviva offered the same cover a lot cheaper!
I would recommend Aviva to a friend
- By:
- HarryR
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
HarryR