Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
EddieG gave this product an overall rating of
Buyer review
Bang Tidy
16/04/2019
Excellent quality, service and value for money. Website very easy to use and with being an existing Aviva customer, they knocked the socks off my renewal. Highly recommend Aviva.
I would recommend Aviva to a friend
- By:
- EddieG
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
EddieG
Millie gave this product an overall rating of
Buyer review
Great service
16/04/2019
Car insurance. So easy to set up on line fantastic
I would recommend Aviva to a friend
- By:
- Millie
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Millie
Emma gave this product an overall rating of
Buyer review
Very easy
16/04/2019
Only took a matter of minutes and good value for money
I would recommend Aviva to a friend
- By:
- Emma
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Emma
Soman gave this product an overall rating of
Buyer review
Excellent customer service. Entire transaction completed in under 20 minutes. Very competitive prices for a multi car policy. Saved over 75
15/04/2019
Picked up a multi car policy. Others were quoting higher rates and not too keen to offer a single policy for two cars.
I would recommend Aviva to a friend
- By:
- Soman
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Soman
Ob1702 gave this product an overall rating of
Buyer review
Aviva plus Me = :-)
15/04/2019
Aviva plus gave me the best car insurance quote by far and no charge for any admin stuff so win win happy days.
I would recommend Aviva to a friend
- By:
- Ob1702
- Gender:
- Male
- Age:
- 45 to 54
Ob1702
Denise gave this product an overall rating of
Buyer review
Customer service
15/04/2019
Really great service and very helpful chap on the phone, slightly disappointed still haven’t received any policy info for either car or contents insurance as promised
I would recommend Aviva to a friend
- By:
- Denise
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Hi Denise, thank you for your review, it's great to hear our service was helpful to you. I'm sorry they did not get to you, you can access your documents at any time through your online account ➡ http://at.aviva.uk/Login.
Yannis, Aviva Web Team
Denise
Greggs gave this product an overall rating of
Buyer review
Really easy set up
15/04/2019
Very easy set up in getting the quote of car insurance and making the transaction paid in monthly payments.
I would recommend Aviva to a friend
- By:
- Greggs
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Greggs
HappyHammer gave this product an overall rating of
Buyer review
Great customer service
14/04/2019
Purchased car insurance. Lowest by a fair bit and great customer service. Payment options are good too
I would recommend Aviva to a friend
- By:
- HappyHammer
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 3 / 5
HappyHammer