Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Volvoman gave this product an overall rating of
Buyer review
Great value and service
14/04/2019
Aviva website is easy to navigate and quote is competitive. Follow up communication speedy and efficient. Great insurance coverage and range of additional options.
I would recommend Aviva to a friend
- By:
- Volvoman
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Volvoman
Bedwasmikey gave this product an overall rating of
Buyer review
Excellent service
14/04/2019
No fuss, no bother, straight forward, great insurance cover
I would recommend Aviva to a friend
- By:
- Bedwasmikey
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bedwasmikey
Leanne gave this product an overall rating of
Buyer review
Great insurance plans
14/04/2019
Best price possible best plan and have heard many great things haven’t been with them long but starting insurance with them was very straight forward and easy
I would recommend Aviva to a friend
- By:
- Leanne
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Leanne
Strandsholme gave this product an overall rating of
Buyer review
A Great Deal Better
14/04/2019
Comprehensive car insurance at a very competitive price compared to renewal quote from previous insurer. Easy online system with excellent comms.
I would recommend Aviva to a friend
- By:
- Strandsholme
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Strandsholme
Joey gave this product an overall rating of
Buyer review
Car insurance
14/04/2019
I took out car insurance with aviva, the quote I received was cheaper than other insurers. It was easy and quick to do online which I was impressed with.
I would recommend Aviva to a friend
- By:
- Joey
- Gender:
- Male
- Age:
- 25 to 34
Joey
sammy gave this product an overall rating of
Buyer review
excellent customer service
14/04/2019
car insurance competitive rate great value . customer service excellent will recommend 6o family and friends.
I would recommend Aviva to a friend
- By:
- sammy
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
sammy
Alex gave this product an overall rating of
Buyer review
Great customer
14/04/2019
I called their services ( Aviva) to insurance my car
I would recommend Aviva to a friend
- By:
- Alex
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Alex
Winstons gave this product an overall rating of
Buyer review
Superb service
13/04/2019
I've been really impressed with the customer service and their ability to fix my own muck ups. Initially I took out a 2nd policy for a new car as I had still got my old one, didn't realise I had a multicar policy. Phoned up, not a problem sorted it all out and cancelled/refunded unneeded new policy. Then after about a fortnight I realised I had put the number plate in wrong. Phoned up again not problem, details changed most importantly for me with no charge. The chap who helped was really helpful, funny and knew his stuff.
I would recommend Aviva to a friend
- By:
- Winstons
- Gender:
- Male
- Age:
- 45 to 54
- Value for money
- 3 / 5
- Customer experience
- 5 / 5
Winstons