AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

Existingclient gave this product an overall rating of 3 / 5

Buyer review

I would have rated higher should the review have been associated with customer service alone.

Initially a good quote , however unknown to me a high involuntary excess had been added which I noticed when my documents arrived. This made the quote less competitive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Existingclient

Happycarowner gave this product an overall rating of 5 / 5

Buyer review

Quotes and condiions very easy to understand

Car Insurance much cheaper and than existing policy. Like being able to select the various additions to the policy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

Happycarowner

NeilW gave this product an overall rating of 5 / 5

Buyer review

I hate insurance time of the year

I hate this time of year. Car insurance is due. Got my letter from my previous supplier who had put up my premium again, so I shopped around with the singy bloke, the meerkats and other so called cheap sites. Surprisingly my supplier was there offering cheaper insurance to new customers only. On a whim I went to Aviva as I have life insurance with them. Their price was cheaper than my previous insurer, and it was so easy to do all the form filling online. Phoned them with a quick query and was all sorted without any hassle. They were that good that I transferred my travel insurance to them as well.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
1 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

I'm very happy to hear it was an easy process and that our insurance was competitive for you. As an existing customer, you had 20% off our car insurance which you would have also benefitted on when you brought over your travel. We work hard to give the best deal to our customers and want to thank you for insuring with us.

Yannis, Aviva Web Team

NeilW

Vijay gave this product an overall rating of 5 / 5

Buyer review

Excellent Service

I had to contact customer service twice, first time for the purchase of the car insurance and second time to correct a minor error in the policy document. Both time I was extremely impressed with the service and help I recieved. Equally commendable was the friendly and helpful attitude of the people attending to my call and very prompt resolution of my concern.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

It's great to hear it was smooth and easy for you Vijay, this is what we aim for and do our best to do for our customers. I will pass on your kind feedback to the people who helped. Thank you.

Yannis, Aviva Web Team

Vijay

Will09 gave this product an overall rating of 5 / 5

Buyer review

Ease of use

We already have house insurance with Aviva so this was for car insurance. The online form was easy to use but when I needed some help the telephone communication was quick and very helpful. We also thought it was good value.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Will09

yorkie gave this product an overall rating of 5 / 5

Buyer review

Very good service

Very good service and very helpfull staff and a very good price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

yorkie

pb115 gave this product an overall rating of 5 / 5

Buyer review

simple procedure and clear cover rules.

give it a try! it was simple to use and cover was very clear.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

pb115

Kdyyy gave this product an overall rating of 4 / 5

Buyer review

Why??

Comprehensive car insurance with breakdown cover was bought. However, when I requested a quote for just breakdown cover my premium was £4 less than the price given when included with the joint quote. Nobody is prepared to explain why.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Hi there, thank you for the positive review. Regarding the separate breakdown cover being cheaper, this can occur because a different set of discounts might be in effect. The policy may also be rated according to a different set of data. I'm glad you were able to find the best price for you and thanks again for insuring with us.

Yannis, Aviva Web Team

Kdyyy

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