Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
pb115 gave this product an overall rating of
Buyer review
simple procedure and clear cover rules.
07/04/2019
give it a try! it was simple to use and cover was very clear.
I would recommend Aviva to a friend
- By:
- pb115
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
pb115
Kdyyy gave this product an overall rating of
Buyer review
Why??
07/04/2019
Comprehensive car insurance with breakdown cover was bought. However, when I requested a quote for just breakdown cover my premium was £4 less than the price given when included with the joint quote. Nobody is prepared to explain why.
I would recommend Aviva to a friend
- By:
- Kdyyy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Hi there, thank you for the positive review. Regarding the separate breakdown cover being cheaper, this can occur because a different set of discounts might be in effect. The policy may also be rated according to a different set of data. I'm glad you were able to find the best price for you and thanks again for insuring with us.
Yannis, Aviva Web Team
Kdyyy
David gave this product an overall rating of
Buyer review
Excellent customer service
07/04/2019
Easy to use website and when I had to contact customer service excellent support
I would recommend Aviva to a friend
- By:
- David
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
David
Mikey gave this product an overall rating of
Buyer review
Easy process
07/04/2019
Stress free process , kept well informed , never used aviva before but I am highly impressed.
I would recommend Aviva to a friend
- By:
- Mikey
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Mikey
Carlos1001 gave this product an overall rating of
Buyer review
Brill customer
06/04/2019
Car insurance ,,,reasonable price and service with the added app so can keep up to date with offers
I would recommend Aviva to a friend
- By:
- Carlos1001
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Carlos1001
Shirley gave this product an overall rating of
Buyer review
Easy experience
06/04/2019
Easy to do on line and a good price . I have no experience of making a claim and that is when you know how good an insurance company is .
I would recommend Aviva to a friend
- By:
- Shirley
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Shirley
Gary gave this product an overall rating of
Buyer review
Aviva Recommended.
05/04/2019
I bought car insurance for a 2008 Renault Clio the insurance quote was affordable and the Aviva website is very easy to use I would definitely recommend Aviva to people that want affordable car insurance.
I would recommend Aviva to a friend
- By:
- Gary
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Gary
Kyle gave this product an overall rating of
Buyer review
easy to reach and friendly, helpful customer service
04/04/2019
bought my car insurance from Aviva, they provided the most competitive quote since I qualified with their existing customer discount. The cover was easy to take out, they were helpful on the phone and easy to reach, hardly had to wait on the phone
I would recommend Aviva to a friend
- By:
- Kyle
- Gender:
- Male
- Age:
- 17 to 24
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Kyle