AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

Rosieec2324 gave this product an overall rating of 5 / 5

Buyer review

Great customer services

Purchased car insurance online at very competitive price. Forgot to add my daughter as a named driver so gave Aviva a call and spoke to very helpful lady. Who not only was able to add my daughter but she also gave me a very competitive price for my husband's vehicle to include under a multi car policy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rosieec2324

Pete gave this product an overall rating of 4 / 5

Buyer review

Good clear website

Car insurance, easy to enter required details and quick decision.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pete

GillGary gave this product an overall rating of 3 / 5

Buyer review

Difficult

Trying to change the insured car was a bit of a nightmare. Sorted satisfactory in the end.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

GillGary

SydJ gave this product an overall rating of 5 / 5

Buyer review

Easy to buy

Bought my multi car insurance on line. easy to fill out forms, simple choices, easy to understand quotes. Simple to purchase, app available, instant access to my policy documents. Job done! How it should be, straight forward. Well done Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

SydJ

PapaD gave this product an overall rating of 5 / 5

Buyer review

Easy website to use and saved me a few quid.

I bought car insurance for both of my cars. Website was easy to use, easy to get a quote and easy to act on it.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PapaD

Mark gave this product an overall rating of 4 / 5

Buyer review

Good insurance, shame about the web page!

Car insurance product great, very good price. They keep using my first name on the web page and emails, which I don't use, and is therefore rude and annoying. Apparently it is not possible to change it because the computer says that's what I'm called. So much for a personal touch!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

Mark

matt4one gave this product an overall rating of 5 / 5

Buyer review

great car insurance

i bought car insurance a great deal for a good price

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

matt4one

Dutchman47 gave this product an overall rating of 5 / 5

Buyer review

The car insurance policy was arranged quickly, quietly and the customer service provided was delivered to a high level of satisfaction.

What can I say, the car insurance is priced at an attractive and acceptable level, and my telephone call was very well managed. Excellent customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

That's great to hear! Thank you for insuring with Aviva & taking the time to leave a review. I've passed on your comments to the representative you spoke with. Should you need anything further please don't hesitate to contact us. Kind Regards

Jen, Aviva Social Media Response Team

Dutchman47

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