Overall rating
This product has been awarded an overall rating of from 1059 customer reviews
Rating breakdown
1059 reviews
- 5 stars awarded by 833 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Roadrunner gave this product an overall rating of
Buyer review
Simple
25/03/2019
Remember Aviva is not on a comparison website , so they don't pay commission to these websites , which will be factored into the price you pay . Imagine my pleasant surprise when I found out that Aviva's quote was cheaper than any comparison website . Answer all questions totally honestly and it's a very quick process . Then add in the free instalment plan . I had a query and the phone was answered quickly and courteously . So far it's a case of what's not to like ?
I would recommend Aviva to a friend
- By:
- Roadrunner
- Age:
- 55 to 64
Roadrunner
Anna17 gave this product an overall rating of
Buyer review
Good customer service
25/03/2019
AvivaPlus policy purchased. Very comprehensive cover and competitive pricing, beat my renewal quote which was still pretty good. Like the benefit of being able to pay monthly interest free, big selling point as I usually pay in one go! Will also look to add other family vehicles as and when
I would recommend Aviva to a friend
- By:
- Anna17
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Anna17
lofty gave this product an overall rating of
Buyer review
Mr A Jones
25/03/2019
I purchased my car insurance with Aviva, I found the person I dealt with friendly,helpful and very professional, I also saved over two hundred pounds for the same amount of cover, what's not to like.???
I would recommend Aviva to a friend
- By:
- lofty
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
lofty
dcmawson gave this product an overall rating of
Buyer review
Great
25/03/2019
Very happy with Aviva. The policy fits my needs. Customer service has been good. I love the app.
I would recommend Aviva to a friend
- By:
- dcmawson
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
dcmawson
Rolo gave this product an overall rating of
Buyer review
Great customer service
24/03/2019
Car insurance for the second time now I had a very good experience first time so I purchased again.
I would recommend Aviva to a friend
- By:
- Rolo
- Gender:
- Male
- Age:
- 35 to 44
Rolo
yatesy gave this product an overall rating of
Buyer review
efficient
24/03/2019
I bought car insurance at a competitive price . Quick and efficient
I would recommend Aviva to a friend
- By:
- yatesy
- Gender:
- Male
- Age:
- 55 to 64
yatesy
Tinkerbell gave this product an overall rating of
Buyer review
Easy insurance
24/03/2019
We bought car insurance. We decided to but a car but needed to quickly put insurance in place - we had a week between purchase and delivery. The web page site was easy to use and very straight forward. I found it simple and responsive giving me insurance very quickly and at a price I was happy to pay-thank you!
I would recommend Aviva to a friend
- By:
- Tinkerbell
- Age:
- 55 to 64
Tinkerbell
Mally gave this product an overall rating of
Buyer review
Aviva insurance site & app
24/03/2019
A very user friendly web site, nice and simple process for setting up car insurance with a competative quote. The app also adds easy access to documents and information.
I would recommend Aviva to a friend
- By:
- Mally
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Mally