AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1061 customer reviews

Rating breakdown

1061 reviews

  • 5 stars awarded by 835 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1061 customer reviews

Tinkerbell gave this product an overall rating of 5 / 5

Buyer review

Easy insurance

We bought car insurance. We decided to but a car but needed to quickly put insurance in place - we had a week between purchase and delivery. The web page site was easy to use and very straight forward. I found it simple and responsive giving me insurance very quickly and at a price I was happy to pay-thank you!

I would recommend Aviva to a friend

By:
Age:
55 to 64

Tinkerbell

Mally gave this product an overall rating of 5 / 5

Buyer review

Aviva insurance site & app

A very user friendly web site, nice and simple process for setting up car insurance with a competative quote. The app also adds easy access to documents and information.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Mally

SteveA gave this product an overall rating of 5 / 5

Buyer review

Excellent service

I bought car insurance it seems like a really good deal. No charges for changing address or for paying in Instalments. Hopefully I will not have an accident, so won't have to claim.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SteveA

Customer gave this product an overall rating of 5 / 5

Buyer review

Brilliant

Car insurance. Very thorough policy, excellent knowledgable service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Customer

Bernie gave this product an overall rating of 5 / 5

Buyer review

Excellent customer service

The whole experience of getting my car insurance was straightforward. No long waits on telephone to get a quote or change the quotation. Staff were helpful, patient and courteous. It could not have been easier. I could not fault the service I received.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bernie

Avivacustomer gave this product an overall rating of 2 / 5

Buyer review

Haven't claimed

I'm writing this review as Aviva keeping asking me to do so. The price and cover seem good but as I haven't claimed I don't feel that I am in a position to give a meaningful opinion. I think it is disingenuous of Aviva to request reviews from customers who haven't used the most important part of the product (making a claim) so I have given them two stars.

I would recommend Aviva to a friend

By:
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

Avivacustomer

Marcus gave this product an overall rating of 5 / 5

Buyer review

Multicar insurance

Over the years my car insurance has steadily been going up even though I have never made a claim. Every year I go on price comparison websites to get the best deal. This year I couldn't find car insurance cheaper so decided to check individual site. Avivaplus came up. So glad i did. Easy to fill in online straight forward to add another car and driver to policy, outstanding saving. I have saved over 150 pounds with this multicar policy, there is no interest for paying monthly and no cancellation fee if I change my mind. The policy has everything I need. Would highly recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Marcus

dogwalker2 gave this product an overall rating of 4 / 5

Buyer review

dogwalker2

car insurance no problems ever so easy to fill form in and all the policy arrived on time

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

dogwalker2

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