AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

RedDog gave this product an overall rating of 5 / 5

Buyer review

Painless way to buy insurance

I used to have another policy with Aviva but this ended this year so I decided to re insure with them. I found the process quick and easy and the website very user friendly.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RedDog

Cardo gave this product an overall rating of 4 / 5

Buyer review

Excellent value

I sought quotes from 3 leading insurers for 2 cars and my household contents. Aviva's quotes were the best, and less than half of my existing premium. Changed insurer that same night. My only criticism is the company's very long recorded message at the start of any telephone call.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Cardo

KatO gave this product an overall rating of 5 / 5

Buyer review

Easy and affordable car insurance

We already have other types of insurance from Aviva, and during my last phone conversation with one of their extremely helpful representatives, I was alerted to the fact that Aviva also provides car insurance with extra benefits for those who already have a different policy with them. So, when my previous car insurance renewal arrived from one of the major car insurance providers in which my loyalty and accident-free driving over many years was not in the least rewarded, I switched to Aviva. It was also the fastest switch I have ever done as I could sort everything out online and the system immediately recognised my as one of their customers and gave me a great discount. My car insurance policy is now almost half of the previous one with more extras. Can't recommend Aviva enough! I cannot, however, comment on how they deal with claims as I have not had to claim anything.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

KatO

Caroline2412 gave this product an overall rating of 5 / 5

Buyer review

Signing up for more products!

I am already a Home Insurance and Life Insurance customer but when my car insurance renewal came through from another provider at over double the current years premium, I decided to see what Aviva could do for me. Once again they came up trumps and provided an excellent quote so I have now switched my car insurance as well. A company you can trust and one who gets things done if you do have a problem.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Caroline2412

Jonno gave this product an overall rating of 5 / 5

Buyer review

Easy to get car insurance quotw

I decided to shop around for the annual renewal of my car insurance. The online application form for Aviva was very straight forward and the quote I received provided good cover at a better price than my renewal with the old company. I accepted the cover but had to raise a query by telephone with Aviva. This was dealt with quickly and efficiently. Very impressive!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jonno

Bape gave this product an overall rating of 5 / 5

Buyer review

Impeccable customer service

Everything was explained thoroughly and clearly. I felt confident in the customer service as every question was answered confidently and everything possible was done to make me feel comfortable prior to purchasing the insurance. Would definitely recommend

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bape

Gaily1333 gave this product an overall rating of 5 / 5

Buyer review

Easy to apply

I'm a single female. The thought of sorting out insurance is daunting. So I tried a few insurances but Aviva were the easiest to complete. Best price and direct debit monthly no hassle plan.. I would highly recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gaily1333

TheBooge gave this product an overall rating of 5 / 5

Buyer review

Easy process

Very straight forward process and best price out there.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TheBooge

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