AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews
Rated 4.7/5 based on 1059 customer reviews

WrekinMan gave this product an overall rating of 5 / 5

Buyer review

Good Customer Service

Car Insurance : Excellent value for money,as a result of discount offered to members of an Aviva Pension Plan. I now have house insurance and car insurance with Aviva. Web site very easy to use,with excellent response times.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

WrekinMan

Shez gave this product an overall rating of 5 / 5

Buyer review

Great service

Good value for money , helpful customer service and quick to send information

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shez

Khan gave this product an overall rating of 4 / 5

Buyer review

Good rates

I found Aviva to have good rates for existing customers and the renewal process was easy. Pus the discount offered for car and home insurance was a good incentive.

I would recommend Aviva to a friend

By:
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Khan

NigeB gave this product an overall rating of 4 / 5

Buyer review

Good customer service

The Car insurance process was easy complete and very competitive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

NigeB

Pwatty gave this product an overall rating of 4 / 5

Buyer review

Very competitive premium but web entry could be improved

Purchased comprehensive insurance for Jaguar with breakdown insurance. Very competitive against other quotes including the current insurer. Not easy to go back to review and amend information (e.g. annual miles) and questions on payment method could be better explained.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

Pwatty

Bartycamp gave this product an overall rating of 5 / 5

Buyer review

Car Insurance

Easy, informative and helpful call centre staff. Greatly improved on my previous quote, with a better level cover:-) No interest on instalment payments:-)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bartycamp

Fred2477 gave this product an overall rating of 5 / 5

Buyer review

Kind on the wallet

Shopped around and found cover very competitive for the type of car insurance I wanted to renew. Aviva also has plenty of good reviews. Like all insurance products the real test will be the renewal premiums on my two cars next year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Fred2477

Kkat gave this product an overall rating of 5 / 5

Buyer review

Great service

Car insurance, was really easy to apply for and documents available on line, had to add something and this was all done easily too.

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kkat

Back to top