AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

Twinkle gave this product an overall rating of 5 / 5

Buyer review

New customer

The whole process on line was easy and a competitive price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Twinkle

Bill gave this product an overall rating of 4 / 5

Buyer review

Good cover at a good price

I have purchased Comprehensive Car Insurance with the cover I want

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Bill

Gazza gave this product an overall rating of 5 / 5

Buyer review

The operators I spoke to were helpful, efficient and friendly; getting me the best deal possible.

Just purchased premium car insurance and very happy with it. I feel like I am in good hands. I was particularly impressed when I was told that next years quote would be treated as though I were a new customer, no creeping premiums as with my last insurer.

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gazza

Jake gave this product an overall rating of 5 / 5

Buyer review

Quick and easy!

Of all car insurance quotes and comparison site searches, Aviva was the most straightforward. No complicated questions, nice simple interface, quote produced quickly. And price very competitive with far inferior policies from other providers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Jake

Fisherman gave this product an overall rating of 5 / 5

Buyer review

Support

Quick response, polite staff, fair price, what else can you ask for

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fisherman

AshP gave this product an overall rating of 5 / 5

Buyer review

Amazing customer service, very friendly

Car insurance, I chose Aviva as it comes with all the important extras like courtesy car, legal cover etc.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AshP

Pete gave this product an overall rating of 5 / 5

Buyer review

Great customer loyalty provision

Comprehensive car insurance with NCD protection, Foreign use etc in the Premium format. Be aware the online application form states no claims for 4 years but the paper documents confirmation of disclosure states 5 Years!! Check before committing in case if future difficulty when claiming.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Pete

Adamek gave this product an overall rating of 5 / 5

Buyer review

Easy to do online good price

Car insurance xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

Adamek

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