AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

MelM gave this product an overall rating of 5 / 5

Buyer review

Great customer service & communication.

Purchased car insurance , good quote , clear website , great communication and helpful staff when I had a query . Would highly recommend .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MelM

Debz gave this product an overall rating of 5 / 5

Buyer review

CAR INSURANCE

Recently bought car insurance online. Website amazingly easy to navigate. Straightforward questions and insurance quote very competitive.

I would recommend Aviva to a friend

By:
Gender:
Female

Debz

Igor gave this product an overall rating of 5 / 5

Buyer review

Solid insurance

Got a comprehensive car insurance. I like the fact that I don't need to pay the whole year and I don't get penalised for it as it's the same price. Got the premium cover and it was cheaper then with my other insurer. Would recommend it, but still not sure how they would handle claims. Hope never to find out.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Igor

Port gave this product an overall rating of 5 / 5

Buyer review

Best insurance company and excellent customer service

I bought a car insurance, very cheap as compared to numerous websites visited. No upfront payment or deposit but flexible equal monthly payments and very excellent customer service received from the agent who dealt with me.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Port

Nickname gave this product an overall rating of 5 / 5

Buyer review

Very smooth and easy process

I received my annual renewal for car insurance from Aviva and the premium had more than doubled. I went on the Aviva website. Very smooth and easy process, resulting in a premium of a bit less than last year. Result!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Nickname

Charliebarley gave this product an overall rating of 5 / 5

Buyer review

Excerlent Service

From the first call I made to check on a premium for my car insurance I found the staff very knowledgeable and very friendly to deal with. I received a quote within a few minutes. When my House & Contents are I shall be changing to your company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Charliebarley

newClient gave this product an overall rating of 1 / 5

Buyer review

Complicated custommer service

I was asked to provide no claim discount documents so I provided those from my previous two consecutive motor insurances. However Aviva accepted only one of them, raised the insurance charge, and provided no explanation. When I questioned this Aviva did not even reply. Will probably leave soon.

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

newClient

Happycar gave this product an overall rating of 5 / 5

Buyer review

Great customer service

I recently changed my car insurance(from a very well known company) to Aviva & saved approx 200.00 on 12months cover this was for the same cover & in some aspects was better. I pay monthly & Aviva do not charge any interest which is great. The operative was very helpful I would highly recommend Aviva. Thank you

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Happycar

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