AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

Ecky gave this product an overall rating of 5 / 5

Buyer review

straight forward and simple

bought the online car insurance, straight forward and simple to follow, was able to add only the extras i wanted. best quote by far. my wife will be renewing with Aviva plus for her car insurance and checking building insurance prices with them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ecky

tonythomas26 gave this product an overall rating of 5 / 5

Buyer review

Excellent service!

After getting a quote for motor insurance,i decided to take it out with Aviva...everything was so simple,payment was easy and I was kept up to date with everything...but the best thing was the price and cover !!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

tonythomas26

sandiF gave this product an overall rating of 5 / 5

Buyer review

Great customer service

I purchased car insurance. Aviva customer services advised I may get a discount if I had any other Aviva products. I knew I had a pension from a prior employer but I had none of the details to hand. They still managed to track it for me and give me the discount on my car insurance. Best customer service call centre ever! Friendly and helpful to their customers.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

sandiF

1sttimeuser gave this product an overall rating of 5 / 5

Buyer review

Easy to use website

Got renewal notice, large cost increase so used Aviva website to get a quote, easy to use website compared to others, good value, so signed up.

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

1sttimeuser

Mrunhappy gave this product an overall rating of 1 / 5

Buyer review

Motorpolicy

It seems your unhappy with my n.c.b.when I provided a document you said I had to phone customer service,well that was something else after about 5 mins on hold and some automated service procedures I just had enough,sorry your service needs a good sort out.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

Mrunhappy

Pearl gave this product an overall rating of 5 / 5

Buyer review

Excellent

Good App which shows you all the relevant information.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pearl

Rebot gave this product an overall rating of 5 / 5

Buyer review

Cheaper than Comparison sites!

Tried to look for a cheaper insurance due to me changing to a bigger car with bigger tank capacity from a 1.4L to a 2.0L. As a young driver, i need to upgrade to a bigger capacity due to the face that i travel alot for my studies. Searched soo many times on big comparison site and always not happy with their expensive pricing. so untill one day I was recommended to try Aviva by a family member and I couldnt believe how cheaper it was compare to bigger comparison site's. if I knew this earlier, I would've choosed to be on Aviva. but now I know.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rebot

sharvi gave this product an overall rating of 5 / 5

Buyer review

Renewed with ease

I used to go to price comparison sites and choose one from there so far, .. this time I tried Aviva, my friend suggested and I can now recommend to others for sure. Simple online process, reasonable pricing. Thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

sharvi

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