Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
newClient gave this product an overall rating of
Buyer review
Complicated custommer service
18/02/2019
I was asked to provide no claim discount documents so I provided those from my previous two consecutive motor insurances. However Aviva accepted only one of them, raised the insurance charge, and provided no explanation. When I questioned this Aviva did not even reply. Will probably leave soon.
- By:
- newClient
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 2 / 5
newClient
Happycar gave this product an overall rating of
Buyer review
Great customer service
17/02/2019
I recently changed my car insurance(from a very well known company) to Aviva & saved approx 200.00 on 12months cover this was for the same cover & in some aspects was better. I pay monthly & Aviva do not charge any interest which is great. The operative was very helpful I would highly recommend Aviva. Thank you
I would recommend Aviva to a friend
- By:
- Happycar
- Gender:
- Female
- Age:
- 65 or over
Happycar
Ecky gave this product an overall rating of
Buyer review
straight forward and simple
16/02/2019
bought the online car insurance, straight forward and simple to follow, was able to add only the extras i wanted. best quote by far. my wife will be renewing with Aviva plus for her car insurance and checking building insurance prices with them.
I would recommend Aviva to a friend
- By:
- Ecky
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ecky
tonythomas26 gave this product an overall rating of
Buyer review
Excellent service!
15/02/2019
After getting a quote for motor insurance,i decided to take it out with Aviva...everything was so simple,payment was easy and I was kept up to date with everything...but the best thing was the price and cover !!!
I would recommend Aviva to a friend
- By:
- tonythomas26
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
tonythomas26
sandiF gave this product an overall rating of
Buyer review
Great customer service
14/02/2019
I purchased car insurance. Aviva customer services advised I may get a discount if I had any other Aviva products. I knew I had a pension from a prior employer but I had none of the details to hand. They still managed to track it for me and give me the discount on my car insurance. Best customer service call centre ever! Friendly and helpful to their customers.
I would recommend Aviva to a friend
- By:
- sandiF
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
sandiF
1sttimeuser gave this product an overall rating of
Buyer review
Easy to use website
14/02/2019
Got renewal notice, large cost increase so used Aviva website to get a quote, easy to use website compared to others, good value, so signed up.
I would recommend Aviva to a friend
- By:
- 1sttimeuser
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
1sttimeuser
Mrunhappy gave this product an overall rating of
Buyer review
Motorpolicy
12/02/2019
It seems your unhappy with my n.c.b.when I provided a document you said I had to phone customer service,well that was something else after about 5 mins on hold and some automated service procedures I just had enough,sorry your service needs a good sort out.
- By:
- Mrunhappy
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 5 / 5
Mrunhappy
Pearl gave this product an overall rating of
Buyer review
Excellent
12/02/2019
Good App which shows you all the relevant information.
I would recommend Aviva to a friend
- By:
- Pearl
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Pearl