AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

dorlex gave this product an overall rating of 4 / 5

Buyer review

Helpful srvice

I recently purchased my car insurance policy using the new Avivaplus product. It was straightforward and very good value. I had a query after I purchased the policy and that was dealt with swiftly and efficiently. The facility to pay monthly by interest free subscription is very helpful .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

dorlex

ranger1 gave this product an overall rating of 5 / 5

Buyer review

First class service

first time with Aviva for car insurance and it couldn't have been easier .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

ranger1

Brianc gave this product an overall rating of 5 / 5

Buyer review

Good value and easy

Car insurance. Easy to use Web site. Price good and easy to purchase.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Brianc

RobH gave this product an overall rating of 5 / 5

Buyer review

Easy great customer service

From start to finish couldn't have been easier to set up car insurance a pleasure to deal with friendly professional call handlers overall excellent service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RobH

Hussain gave this product an overall rating of 5 / 5

Buyer review

Master

Excellent service knowledge staff stress free,cheap price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hussain

CosDavid gave this product an overall rating of 5 / 5

Buyer review

Great service

Very efficient service. No fuss, and with a discount from doing the Aviva drive app.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CosDavid

phil gave this product an overall rating of 4 / 5

Buyer review

good telephone experience

car insurance.premium was reasonable compared to some other company quotes.

I would recommend Aviva to a friend

By:
Gender:
Male

phil

RobinStroud gave this product an overall rating of 5 / 5

Buyer review

Exceptional Customer Service

Applied online for quote and was requested to call customer services as I wished to transfer my wife’s NCD into my name. I was the named driver for many years on her policy but I now tended to do a greater percentage of the driving. There was no problem with doing this.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RobinStroud

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