Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Rebot gave this product an overall rating of
Buyer review
Cheaper than Comparison sites!
11/02/2019
Tried to look for a cheaper insurance due to me changing to a bigger car with bigger tank capacity from a 1.4L to a 2.0L. As a young driver, i need to upgrade to a bigger capacity due to the face that i travel alot for my studies. Searched soo many times on big comparison site and always not happy with their expensive pricing. so untill one day I was recommended to try Aviva by a family member and I couldnt believe how cheaper it was compare to bigger comparison site's. if I knew this earlier, I would've choosed to be on Aviva. but now I know.
I would recommend Aviva to a friend
- By:
- Rebot
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rebot
sharvi gave this product an overall rating of
Buyer review
Renewed with ease
09/02/2019
I used to go to price comparison sites and choose one from there so far, .. this time I tried Aviva, my friend suggested and I can now recommend to others for sure. Simple online process, reasonable pricing. Thanks
I would recommend Aviva to a friend
- By:
- sharvi
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
sharvi
dorlex gave this product an overall rating of
Buyer review
Helpful srvice
08/02/2019
I recently purchased my car insurance policy using the new Avivaplus product. It was straightforward and very good value. I had a query after I purchased the policy and that was dealt with swiftly and efficiently. The facility to pay monthly by interest free subscription is very helpful .
I would recommend Aviva to a friend
- By:
- dorlex
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
dorlex
ranger1 gave this product an overall rating of
Buyer review
First class service
07/02/2019
first time with Aviva for car insurance and it couldn't have been easier .
I would recommend Aviva to a friend
- By:
- ranger1
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 3 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
ranger1
Brianc gave this product an overall rating of
Buyer review
Good value and easy
07/02/2019
Car insurance. Easy to use Web site. Price good and easy to purchase.
I would recommend Aviva to a friend
- By:
- Brianc
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Brianc
RobH gave this product an overall rating of
Buyer review
Easy great customer service
07/02/2019
From start to finish couldn't have been easier to set up car insurance a pleasure to deal with friendly professional call handlers overall excellent service.
I would recommend Aviva to a friend
- By:
- RobH
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
RobH
Hussain gave this product an overall rating of
Buyer review
Master
05/02/2019
Excellent service knowledge staff stress free,cheap price
I would recommend Aviva to a friend
- By:
- Hussain
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Hussain
CosDavid gave this product an overall rating of
Buyer review
Great service
03/02/2019
Very efficient service. No fuss, and with a discount from doing the Aviva drive app.
I would recommend Aviva to a friend
- By:
- CosDavid
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
CosDavid