Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Kamesh gave this product an overall rating of
Buyer review
Great new product Aviva Plus for Cars
10/01/2019
The online journey to purchase the product was great. Being an existing Pensions and Life Insurance customer, gave me an edge on discount and that was highlighted clearly. Adding and removing additional coverage and services were pretty straight forward. Of course, a lot of my personal details I didn't have to fill. Overall it was great and highly recommend.
I would recommend Aviva to a friend
- By:
- Kamesh
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Kamesh
holdolphin gave this product an overall rating of
Buyer review
Very good communications and service
07/01/2019
Purchased a Fully comprehensive car insurance policy with personal insurance and no claims protection.
I would recommend Aviva to a friend
- By:
- holdolphin
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
holdolphin
Bill gave this product an overall rating of
Buyer review
Goid
03/01/2019
I brought some car insurance it was a brilliant service easy to get quotes and retrieve them and really easy to purchase and are covered straight away with a email to prove this nearly instantly, however I did find it over priced on the car as it has a small engine and is an old car. Other than the price the service it great. As a young driver it’s hard to pay insurance and I think company’s need to take this into consideration.
I would recommend Aviva to a friend
- By:
- Bill
- Gender:
- Male
- Age:
- 17 to 24
- Policy features and benefits
- 5 / 5
- Value for money
- 1 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bill
PRRR gave this product an overall rating of
Buyer review
the downsides
01/01/2019
no option to pay annually couldn't access all policy features (eg fees for changing address)
I would recommend Aviva to a friend
- By:
- PRRR
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 3 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
PRRR
Sarah gave this product an overall rating of
Buyer review
Great Price, Easy but disappointed
30/12/2018
I was incredibly pleased with the price of my quote and how easy it was to retrieve the quote. I now am disappointed as I took the insurance out on 19th December to start on 26th December and it is now the 30th December and I still cannot access my documents. I have emailed Aviva a couple of days ago and still have not heard anything. I want my insurance policy emailed to me. I also spoke to Aviva on 19th or 20th and was assured the documents would be with me within the few days...
I would recommend Aviva to a friend
- By:
- Sarah
- Gender:
- Female
- Age:
- 17 to 24
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 4 / 5
Sarah
Scottywatp gave this product an overall rating of
Buyer review
Great company a+.
25/12/2018
Highly recommend Aviva very easy to deal with brilliant online support.
I would recommend Aviva to a friend
- By:
- Scottywatp
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Scottywatp
Chief gave this product an overall rating of
Buyer review
No docs
19/12/2018
Good insurance cover but my documents have never appeared in My Aviva so had to ring you to get them sent by email.
I would recommend Aviva to a friend
- By:
- Chief
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 5 / 5
Chief
mabandbjb gave this product an overall rating of
Buyer review
Good product at a good price
18/12/2018
Multiple car insurance. Fractionally less than last years premiums (Two separate ones for two cars) and far less than the premium for this year. The terms of the insurance were just as good as previously. The quotation was less than all those found on comparison sitrs.
I would recommend Aviva to a friend
- By:
- mabandbjb
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
mabandbjb