AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews
Rated 4.7/5 based on 1059 customer reviews

Bill gave this product an overall rating of 5 / 5

Buyer review

Goid

I brought some car insurance it was a brilliant service easy to get quotes and retrieve them and really easy to purchase and are covered straight away with a email to prove this nearly instantly, however I did find it over priced on the car as it has a small engine and is an old car. Other than the price the service it great. As a young driver it’s hard to pay insurance and I think company’s need to take this into consideration.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
1 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bill

PRRR gave this product an overall rating of 3 / 5

Buyer review

the downsides

no option to pay annually couldn't access all policy features (eg fees for changing address)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

PRRR

Sarah gave this product an overall rating of 3 / 5

Buyer review

Great Price, Easy but disappointed

I was incredibly pleased with the price of my quote and how easy it was to retrieve the quote. I now am disappointed as I took the insurance out on 19th December to start on 26th December and it is now the 30th December and I still cannot access my documents. I have emailed Aviva a couple of days ago and still have not heard anything. I want my insurance policy emailed to me. I also spoke to Aviva on 19th or 20th and was assured the documents would be with me within the few days...

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

Sarah

Scottywatp gave this product an overall rating of 5 / 5

Buyer review

Great company a+.

Highly recommend Aviva very easy to deal with brilliant online support.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Scottywatp

Chief gave this product an overall rating of 3 / 5

Buyer review

No docs

Good insurance cover but my documents have never appeared in My Aviva so had to ring you to get them sent by email.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
5 / 5

Chief

mabandbjb gave this product an overall rating of 4 / 5

Buyer review

Good product at a good price

Multiple car insurance. Fractionally less than last years premiums (Two separate ones for two cars) and far less than the premium for this year. The terms of the insurance were just as good as previously. The quotation was less than all those found on comparison sitrs.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

mabandbjb

gottie gave this product an overall rating of 5 / 5

Buyer review

Good experience from customer support. All questions explained in detail.

Easily set up Aviva Plus car insurance and far cheaper than any other like for like. Impressed!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gottie

roberto gave this product an overall rating of 5 / 5

Buyer review

very good customer service

i will tell my friends and family about my Aviva insurance cos. i think they are the best in the market. And a very good customer service as well.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

roberto

Back to top