AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1061 customer reviews

Rating breakdown

1061 reviews

  • 5 stars awarded by 835 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1061 customer reviews

Percy gave this product an overall rating of 5 / 5

Buyer review

Easy online transaction, good cover and competative price.

Fully comprehensive cover for two cars at a better price than I paid last year to another leading insurer. Very easy on line quotation process and no nonsense questions.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Percy

Goon gave this product an overall rating of 5 / 5

Buyer review

Great service

I'm not one for reviews but happy I chose Aviva. Easy to use app and great insurance compared to other companies.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Goon

Annualpayment gave this product an overall rating of 3 / 5

Buyer review

Why can't I pay annually?

Nice interface, good price. But I would prefer to have paid once for the year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
2 / 5

Our new AvivaPlus policies work on a subscription like basis with no interest charges for spreading the premium taken directly off a credit or debit card each month & no cancellation fees should you need to stop the policy mid-term. Lots of customers have found this beneficial but we take on board all customer feedback & are constantly working on potential improvements so it may be something that could be changed in the future. Take care

Jen, Social Media Response Team

Annualpayment

youngo gave this product an overall rating of 5 / 5

Buyer review

nice and straightforward

car insurance , I don't like to change companies but was with my previous company for 4 years with no claims yet my policy seemed to rise by 9-10 percent annually so looking at Aviva it seemed what Iwas looking for.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

youngo

John gave this product an overall rating of 5 / 5

Buyer review

Good value

Car insurance cheaper than renewal quote with another insurer, and a higher level of cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

John

Siyoguru69 gave this product an overall rating of 5 / 5

Buyer review

Effortless

Motor I insurance without the hassle and stress,, simple affordable transaction. Sweet

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Siyoguru69

Rambo gave this product an overall rating of 5 / 5

Buyer review

It was so easy

I was very pleased with your on line insurance first class

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Rambo

Berg74 gave this product an overall rating of 5 / 5

Buyer review

Customer service superb

This company has transformed itself. The website was easy to use, clear and competitive, when I did have to call to make a query the customer service was top notch. Really impressed

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Berg74

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