AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

YetiMan gave this product an overall rating of 5 / 5

Buyer review

Comprehensive Coverage at a good price

Aviva+ Premium car insurance. Great range of cover at only a small price increase over basic/standard cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

YetiMan

SnowTiger gave this product an overall rating of 2 / 5

Buyer review

Poor confidentiality

Not really possible to review an insurance company without having a claims experience. Initial opening of the the policies resulted in details of my policies being sent to a third party without my concent. Upon complaining I have come away feeling Aviva think they can do no wrong and feel they are not really concerned by taking up to eight weeks to investigate the complaint. NOT OFF TO A GOOD START

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

I'm really sorry to hear that you've been left feeling this way. I can assure you that this has been logged with our complaints team to investigate the matter further. Although our letter does state it could take upto 8 weeks we endeavour to resolve complaints as soon as possible & once the team have an update to provide you with they will be in contact with you to reach a resolution. I thank you for your patience & understanding in the meantime. Kind Regards

Jen, Social Media Response Team

SnowTiger

Trev gave this product an overall rating of 4 / 5

Buyer review

The overall performance was v good however you had forgotten to forward the documents to me, they arrived on the day the cover started. Many thanks

Aviva Plus Car Insurance. I found this to be the best overall and value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Trev

Philpy gave this product an overall rating of 4 / 5

Buyer review

Car Insurance

The most straight forward process and most economical option available from a well known company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Philpy

Tracktoy gave this product an overall rating of 5 / 5

Buyer review

Great customer service

The first thing I have to say is how easy it was to find what I wanted. The policy features are better than expected.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tracktoy

Paul gave this product an overall rating of 5 / 5

Buyer review

Fantastic customer service as always

Fantastic customer service upon ringing Aviva to transfer my car insurance over to AvivaPlus and adding on my new car. So easy to do and everything is always fully explained to you. It’s a pleasure to do business, these people truly set the standard when it comes to customer service, if only every company could be like this.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Paul

Speedygoslowly gave this product an overall rating of 5 / 5

Buyer review

All wrapped up in 3 ways

A great option to buy your motor insurancewithgreatfeatrure

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Speedygoslowly

Renaultcaptor gave this product an overall rating of 5 / 5

Buyer review

Excellent service

I purchased a car insurance, the service was exceptionally easy and brilliant

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Renaultcaptor

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