Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Radarderek gave this product an overall rating of
Buyer review
Great Customer Service
02/02/2020
I have found it was best for my car insurance. Also I can pay monthly.
- By:
- Radarderek
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Radarderek
Corleone gave this product an overall rating of
Buyer review
So far so good!
02/02/2020
I was hesitant to have my car insurance with Aviva given the bad reviews on trust pilot. I decided in the end to go ahead with it. The price was reasonable and the features as well. You can pay for the policy in instalment (interest free) which is good. You can make changes for free (no admin fees). There is no funny business about commuting or pleasure/social. I haven’t made any claims so far and I hope I don’t. That’s why, I said so far so good.
I would recommend Aviva to a friend
- By:
- Corleone
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Corleone
YetiMan gave this product an overall rating of
Buyer review
Comprehensive Coverage at a good price
02/02/2020
Aviva+ Premium car insurance. Great range of cover at only a small price increase over basic/standard cover.
I would recommend Aviva to a friend
- By:
- YetiMan
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
YetiMan
SnowTiger gave this product an overall rating of
Buyer review
Poor confidentiality
02/02/2020
Not really possible to review an insurance company without having a claims experience. Initial opening of the the policies resulted in details of my policies being sent to a third party without my concent. Upon complaining I have come away feeling Aviva think they can do no wrong and feel they are not really concerned by taking up to eight weeks to investigate the complaint. NOT OFF TO A GOOD START
- By:
- SnowTiger
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 3 / 5
I'm really sorry to hear that you've been left feeling this way. I can assure you that this has been logged with our complaints team to investigate the matter further. Although our letter does state it could take upto 8 weeks we endeavour to resolve complaints as soon as possible & once the team have an update to provide you with they will be in contact with you to reach a resolution. I thank you for your patience & understanding in the meantime. Kind Regards
Jen, Social Media Response Team
SnowTiger
Trev gave this product an overall rating of
Buyer review
The overall performance was v good however you had forgotten to forward the documents to me, they arrived on the day the cover started. Many thanks
02/02/2020
Aviva Plus Car Insurance. I found this to be the best overall and value for money.
I would recommend Aviva to a friend
- By:
- Trev
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Trev
Philpy gave this product an overall rating of
Buyer review
Car Insurance
02/02/2020
The most straight forward process and most economical option available from a well known company.
I would recommend Aviva to a friend
- By:
- Philpy
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Philpy
Tracktoy gave this product an overall rating of
Buyer review
Great customer service
02/02/2020
The first thing I have to say is how easy it was to find what I wanted. The policy features are better than expected.
I would recommend Aviva to a friend
- By:
- Tracktoy
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tracktoy
Paul gave this product an overall rating of
Buyer review
Fantastic customer service as always
01/02/2020
Fantastic customer service upon ringing Aviva to transfer my car insurance over to AvivaPlus and adding on my new car. So easy to do and everything is always fully explained to you. It’s a pleasure to do business, these people truly set the standard when it comes to customer service, if only every company could be like this.
I would recommend Aviva to a friend
- By:
- Paul
- Gender:
- Male
- Age:
- 17 to 24
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Paul