Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
AMANY gave this product an overall rating of
Buyer review
GREAT CUSTOMER SERVICE
09/01/2020
bought multi car insurance and it is so ideal that Aviva do not charge interest when paying monthly. also i had rang up in regards to removing a named driver it was quick to get through and you had the option of choosing the music you wanted to listen to whilst on hold.
I would recommend Aviva to a friend
- By:
- AMANY
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
AMANY
Gmac gave this product an overall rating of
Buyer review
Poor service
05/01/2020
Very poor service on the phone. No support for existing customers or any kind of loyalty.
- By:
- Gmac
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 3 / 5
- Value for money
- 2 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 1 / 5
Thanks for taking the time to provide us with your feedback. I am disappointed to see that you have not received the usual high level of service that we aim to provide our customers. I have arranged to send you an email to gather more details about your concerns so we can get these raised and hopefully resolve.
Will, Aviva Online Team
Gmac
Jane gave this product an overall rating of
Buyer review
very poor service
04/01/2020
car insurance for my husband. No policy received after two weeks and unable to drive vehicle throughout xmas period. called and was told docs had been posted. never received. requested duplicates. never received. Been holding on phone forever from channel islands! was hoping to move all policies but having regrets now!
- By:
- Jane
- Gender:
- Female
- Age:
- 45 to 54
- Customer experience
- 1 / 5
- Ease of purchase
- 5 / 5
Jane
joles gave this product an overall rating of
Buyer review
Straight forward customer service
04/01/2020
Bought car insurance and it was the easiest and best car insurance buying experiance i have ever had. Everything was easy to understand and navigate through.
I would recommend Aviva to a friend
- By:
- joles
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
joles
ljhabl gave this product an overall rating of
Buyer review
excellent service very curteous and very clear
04/01/2020
bought car insurance at a very reasonable price and was what I wanted
I would recommend Aviva to a friend
- By:
- ljhabl
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
ljhabl
Crazylady gave this product an overall rating of
Buyer review
Easy to apply online. Good price.
04/01/2020
Fabulous company. Instant quote. great Price. Came in post really quickly. Giving peace of mind
I would recommend Aviva to a friend
- By:
- Crazylady
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Crazylady
Chefmack gave this product an overall rating of
Buyer review
Quick and easy
03/01/2020
My first policy as a driver was very quick and easy to do plus it was cheap so thank u very much .
I would recommend Aviva to a friend
- By:
- Chefmack
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Chefmack
Marius gave this product an overall rating of
Buyer review
Great costumer service
02/01/2020
Great experience and costumer service I highly recommend!!
I would recommend Aviva to a friend
- By:
- Marius
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Marius