Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Sajad gave this product an overall rating of
Buyer review
Great company
07/04/2020
Excellent staff,excellent service at all times,competitive prices and excellent policy made life easier 5 star all round.
I would recommend Aviva to a friend
- By:
- Sajad
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sajad
Mike gave this product an overall rating of
Buyer review
Top insurer very good price..no fuss online application
30/03/2020
Bought car insurance for 2 cars..easy application to fill online ..several options for cover....would recommend. .best one I tryed
I would recommend Aviva to a friend
- By:
- Mike
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mike
madgey gave this product an overall rating of
Buyer review
madgey
29/03/2020
Excellent advice all round.Contact arrangements very helpful
I would recommend Aviva to a friend
- By:
- madgey
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
madgey
Leemarine gave this product an overall rating of
Buyer review
Fantastic customer service and very clear information
28/03/2020
Car insurance fantastic product and great service and support
I would recommend Aviva to a friend
- By:
- Leemarine
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Leemarine
dajj gave this product an overall rating of
Buyer review
car insurance
28/03/2020
first time I have used Aviva for car insurance easy to do on line and you get discount next year the price will be the same or less if you have had no mishaps
I would recommend Aviva to a friend
- By:
- dajj
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
dajj
Robocop gave this product an overall rating of
Buyer review
Customer service 100 per cent Brilliant
24/03/2020
I took out my car insurance because aviva are reasonabley priced and customer services were brilliant
I would recommend Aviva to a friend
- By:
- Robocop
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Robocop
PaulPureCure gave this product an overall rating of
Buyer review
Great Price, Simple To Set-Up
22/03/2020
Car insurance bought online, great price and website so easy to use.
I would recommend Aviva to a friend
- By:
- PaulPureCure
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
PaulPureCure
Niks gave this product an overall rating of
Buyer review
Halved my costs!
21/03/2020
I purchased multi car after calling because my current provider was so expensive to renew. Aviva halved my costs and were really easy to use and helpful. I love that I can check on the app and they even gave me extra discount as I had more no claims than I thought! Pays to shop around and go direct!
I would recommend Aviva to a friend
- By:
- Niks
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Niks