Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Jane gave this product an overall rating of
Buyer review
Easy and quick
26/12/2019
Totally happy with Aviva ,straight forward to apply for my car insurance, just took minutes. And happily my Spanish no claims of five years was accepted without any problems. My son recommended Aviva and I'm so pleased he did.
I would recommend Aviva to a friend
- By:
- Jane
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jane
Lizzie gave this product an overall rating of
Buyer review
Helpful staff to take out insurance. Proof of the pudding will be if there is a claim.
26/12/2019
Car insurance. Relatively easy to take out, despite some website issues, as staff really helpful with problems, both online and by phone. Not the cheapest, but it appears to give good cover, especially for foreign use. I do feel apprehensive about the documents I have received however, which seem heavy on small print and are much less simple and easy to read than my previous insurer’s documents. I am concerned about the implications for making a claim, should it be needed. Let’s hope everyone would be as helpful at that stage.
I would recommend Aviva to a friend
- By:
- Lizzie
- Gender:
- Female
- Age:
- 65 or over
Hi Lizzie, thank you for insuring with us and your positive review today. I'm glad to hear my colleagues could help you work through difficulties you found online but we are grateful for the feedback so we can continue improving it. With respect to the cover you have, if you have any concerns about what you can or can't claim for, please don't hesitate to send us an email at ukdisupport@aviva.com (or contact us through any other channel of your choice choice, be that phone, live chat or social media) and we can clarify any points you wish as well as check if we have options to expand your cover if necessary.
Yannis, Aviva Web Team
Lizzie
Garydk gave this product an overall rating of
Buyer review
Excellent
24/12/2019
Bought AvivaPlus car insurance. Really easy to get a quote online, only took minutes. Excellent quality insurance, better than my previous one and almost half the price. Also a well known and trusted brand. Only problem, I wanted to pay a one off annual payment, but had to pay monthly.
I would recommend Aviva to a friend
- By:
- Garydk
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Garydk
Wayne gave this product an overall rating of
Buyer review
Customer Service
24/12/2019
Following log in problems (Resolved over the phone) and NCD uploads where email adress was then provided help was given to resolve problems Thank You !
I would recommend Aviva to a friend
- By:
- Wayne
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
HI Wayne, thanks for insuring with us and glad our customer service could help it get all fully up and running! We'll be here whenever you need us. Thanks again & you have our best regards.
Yannis, Aviva Web Team
Wayne
Russ gave this product an overall rating of
Buyer review
Excelleny cover , Excellent Price
23/12/2019
Car Insurance. Got quote from compare but when checking Aviva, was better price, same price monthly as annual cover. A name you can trust!
I would recommend Aviva to a friend
- By:
- Russ
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Russ
Leaver gave this product an overall rating of
Buyer review
Bad unhelpful customer service
23/12/2019
I liked your price and the use of aviva app but your customer service are not helpful at all , Very rigid not flexible oR understandable hence I cancelled my policy with you.
- By:
- Leaver
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 3 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 3 / 5
It's a shame you had to cancel the policy. Thanks for trying us, and I hope you found a policy suited to your needs
Katie, Aviva Online Support
Leaver
moaningminnie gave this product an overall rating of
Buyer review
great service
22/12/2019
car insurance excellent price and good expriance when on phone, vey helpful
I would recommend Aviva to a friend
- By:
- moaningminnie
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
moaningminnie
Mike gave this product an overall rating of
Buyer review
Excellent in every respect
22/12/2019
I use Aviva for all my insurance needs, pension, private health, building and contents, travel and motor. They offer competitive, comprehensive and affordable cover. The portal works really well, all my policies in one place. On the one occasion I needed to make a claim they were helpful, quick and settled promptly. I can not recommend them highly enough.
I would recommend Aviva to a friend
- By:
- Mike
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mike