Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
A customer gave this product an overall rating of
Buyer review
Great customer s
17/12/2019
I bought a car policy from Aviva. The price of the policy is very good. Aviva is serious company that i highly recommend.
I would recommend Aviva to a friend
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Knig gave this product an overall rating of
Buyer review
Good Value
16/12/2019
Easy process,quite painless. Much cheaper than my previous policy. I moved from Aviva previously because I found it cheaper elsewhere. However Aviva are much easer to deal with and more professional, and now very good value
I would recommend Aviva to a friend
- By:
- Knig
- Gender:
- Male
- Age:
- 65 or over
Knig
Cristian gave this product an overall rating of
Buyer review
Not so happy
16/12/2019
I have two policies with Aviva but NCD (3 years) was accepted just for one even if it's on the same person. I think I will look for an insurer who can accept NCD for my both cars (one can and one small car).
- By:
- Cristian
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Ease of purchase
- 3 / 5
Hello. I'm sorry to see your post today. We can only accept no claims on one vehicle at a time, that's correct. IT' a shame that you aren't looking to stay with ourselves. So I can log your concerns and look into this for you further, please could you email us on social@aviva.com with your policy number.
Liv, Aviva Online Team
Cristian
Reggie gave this product an overall rating of
Buyer review
Car renewal
15/12/2019
My car insurance was up for renewal and I looked around the market and the cover offered was good value and easy to set up. I also liked the price promise on renewal.
I would recommend Aviva to a friend
- By:
- Reggie
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Reggie
Petfre gave this product an overall rating of
Buyer review
Excellent service!
15/12/2019
Very hood range of options. Friendly people to help. Even got discounts as I’m an existing customer for other products!
I would recommend Aviva to a friend
- By:
- Petfre
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 1 / 5
Petfre
Sandy gave this product an overall rating of
Buyer review
Better than ok
15/12/2019
Great customer service, very good response to my request. Wanted to disengage and it was made simple. How good is that?!
I would recommend Aviva to a friend
- By:
- Sandy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sandy
Beano gave this product an overall rating of
Buyer review
Excellent
14/12/2019
Monthly payments that don't cost extra at a very good price.
I would recommend Aviva to a friend
- By:
- Beano
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Beano
dave gave this product an overall rating of
Buyer review
quick,easy ,and great value
12/12/2019
car and home insurance.it was all done online,and it was clear and straightforward
I would recommend Aviva to a friend
- By:
- dave
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
dave