AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 984 customer reviews

Rating breakdown

984 reviews

  • 5 stars awarded by 778 reviewers
  • 4 stars awarded by 149 reviewers
  • 3 stars awarded by 29 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 18 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 984 customer reviews

Keals gave this product an overall rating of 5 / 5

Buyer review

Easy to use and very quick to send out documents.

Car insurance very easy and quick to do. Would highly recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Keals

Midza gave this product an overall rating of 4 / 5

Buyer review

Great customer

Car insurance for first time was quite reasonable in terms of price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Midza

Trevor gave this product an overall rating of 3 / 5

Buyer review

Good online service - poor service by telephone

I made the mistake of purchasing car insurance from Aviva opting not to have paperwork and booklets through the post. When I realised the amount of paperwork I would need to print off (including the information booklets regarding Rescue etc. that I like to keep in the car) it has taken me three attempts to obtain paperwork through the post.At last I have received the main brochure - but still not the Rescue brochure that I requested.I later insured another car with Aviva and opted to receive paperwork - now I can see how much I am missing!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Please accept my apologies for the trouble you have had to obtain paper documents. I have arranged to have the full set of documents issued to you. When it comes to paperwork, there is no need to print the documents as these are always available digitally via your online account and the DVLA database is updated should you need to tax your vehicle. Thank you for taking the time to provide us with your valued feedback.

Mike, Aviva Online Team

Trevor

Joybells gave this product an overall rating of 4 / 5

Buyer review

Existing customer

I bought car insurance Fully comprehensive for my Vauxhall Mokka

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Joybells

Faizi gave this product an overall rating of 4 / 5

Buyer review

Custmer Service Is Good

First Time I get This policy Hope Its Good For Me If Its Good For Me I Go With That Every Year And Recommended to Others Thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Faizi

Angie gave this product an overall rating of 3 / 5

Buyer review

Not bad

My company uses Aviva as part of a pension scheme. So I decided to use it for my cars as well. Pros: useful app, easy to manage, available to pay monthly car insurances with no extra cost Cons:For loyal customers the rate of discount provided if you use more than one insurances is too low.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Hello. Thanks for taking the time to send us a review and I'm glad that you like the idea of paying monthly at no extra cost on our new AvivaPlus product. We offer a 10% multi vehicle/product discount depending on the nature of your policy which is the same across the board to make it fair for all of our customers. Although, to help us learn for the future I have noted your concerns.

Liv, Aviva Online Team

Angie

Kucu gave this product an overall rating of 5 / 5

Buyer review

Good service

good customer service the prize was very good thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kucu

SPURSCRAZY gave this product an overall rating of 5 / 5

Buyer review

TRY AVIVA IF YOU ARE LOOKING FOR A NEW INSURER

Was looking for a new insurance policy because my current insurer wanted to increase the premium to a level tha I consider to be excessive and unfair, having made no claim whatsoever for 2 years. Found Aviva to be competitive, and found the switch process painless and easy to do.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SPURSCRAZY

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