AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

ChrisM gave this product an overall rating of 5 / 5

Buyer review

Great service

I brought car insurance over the phone and the lady that handle my call was superb. All the different policies were explained and priced and she saved me money for a higher level of coverage. All in all very impressed

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ChrisM

Yatofc gave this product an overall rating of 5 / 5

Buyer review

Excellent Service

Excellent Service at a reasonable price with the option to spread the cost interest free, what else can one ask for.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Yatofc

VLad gave this product an overall rating of 5 / 5

Buyer review

Just awsome

Low prices and helful customerbsupport a win for me and you guys as well thabk you!:)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Customer experience
2 / 5

VLad

Slash gave this product an overall rating of 3 / 5

Buyer review

Too early to evaluate

Bought car insurance . Let’s see how your service performs when I have a need to use it. Not when I have just purchased it.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Slash

JS86 gave this product an overall rating of 4 / 5

Buyer review

Setting up

Good price and super easy set up, I could organise everything online and submit my documents within minutes. Great stuff!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
1 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JS86

Kiran gave this product an overall rating of 5 / 5

Buyer review

Simple, best value

I spoke with a real person soon after dialling and got a great price which was 30 percent cheaper than next cheapest option.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kiran

KimberleyWiseman gave this product an overall rating of 4 / 5

Buyer review

Car insurance online

Bought car insurance comprehensive online as wanted to be with a new company to cover myself as main policy holder with my husband also on the policy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

KimberleyWiseman

SJ99 gave this product an overall rating of 4 / 5

Buyer review

Friendly and helpful staff

I purchased car insurance. Very friendly and helpful staff. But now having trouble accessing my online account.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Thank you for insuring with us and for your positive review. For the online account, I've popped you a quick email to help you get access to your new policy online.

Yannis, Aviva Web Team

SJ99

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