Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
MsIndependent gave this product an overall rating of
Buyer review
Very helpful customer service advisor
18/11/2019
The CSA was warm in her manner and guided me through the process with great patience and understanding giving me time to reflect on the detail she was providing. She explained 'small print' benefits and advantages that I might otherwise have missed.
I would recommend Aviva to a friend
- By:
- MsIndependent
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
MsIndependent
PhilR gave this product an overall rating of
Buyer review
Good website
17/11/2019
Easy to use website, excellent quote and no long questionnaire, thankyou.
I would recommend Aviva to a friend
- By:
- PhilR
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
PhilR
Anth gave this product an overall rating of
Buyer review
Good customer service
17/11/2019
I bought car insurance and found the assistant polite and helpful during the quoting process. Was able to store and retrieve quote at later date once I researched the market and found on this occasion that Aviva were competitive.
I would recommend Aviva to a friend
- By:
- Anth
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Anth
Khy450 gave this product an overall rating of
Buyer review
At! last car insurance the way it should be
17/11/2019
At last car insurance as it should be need I say more
I would recommend Aviva to a friend
- By:
- Khy450
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Khy450
Tash gave this product an overall rating of
Buyer review
Car Insurance
16/11/2019
Very friendly and efficient operator who listened to my needs. very competitive price with lots of features
I would recommend Aviva to a friend
- By:
- Tash
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tash
Alin gave this product an overall rating of
Buyer review
Honestly great customer service
15/11/2019
Very easy and smooth company . I had good experiences with Aviva that's why again select it .
I would recommend Aviva to a friend
- By:
- Alin
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Alin
Doug gave this product an overall rating of
Buyer review
staff e
14/11/2019
The staff were very helpful but copies of the policies were slow in coming in fact I have just asked for a copy of the home insurance today.
I would recommend Aviva to a friend
- By:
- Doug
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Doug
cnic gave this product an overall rating of
Buyer review
Quick Easy & Great Value!
13/11/2019
When renewing my car insurance I opted to get an online quote from Aviva. I have other products with Aviva and intended to simply use them for a quote to compare against my renewal. The online quote form was easy to populate, I could tailor the offer to suit my needs and results came up really fast. The best bit though was the massive reduction in my annual premium for a higher level of cover and a lower excess! I accepted straight away!
I would recommend Aviva to a friend
- By:
- cnic
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
cnic