AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

Leesy gave this product an overall rating of 5 / 5

Buyer review

Excellent all round service

I have been very impressed with the service provided by Aviva since I took out my car insurance policy last month. It was very easy to obtain a quote without having to answer lots of standard but usually long-winded questions that were summarised instead. The process of completing my application was very straightforward too. I subsequently had to contact Aviva again to have the registration number changed on the records after transferring my cherished number on to the vehicle and this was equally simple and straightforward to arrange. Highly recommended!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Leesy

A customer gave this product an overall rating of 5 / 5

Buyer review

car insurance

Everything was explained and no pressure , the operater was very clear and explained everything

I would recommend Aviva to a friend

Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Baptista gave this product an overall rating of 5 / 5

Buyer review

Very helpful customer service, very pacient and attentive in everything I was asking

I have bought a car insurance a comprehensive one.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Baptista

Robbo gave this product an overall rating of 5 / 5

Buyer review

Great service

Great customer service and excellent price. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robbo

AJZM gave this product an overall rating of 5 / 5

Buyer review

Easy to sign up

The online application for AvivaPlus was very ready to navigate and their customer service by phone was quick and thorough with my questions.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

AJZM

Tk22 gave this product an overall rating of 5 / 5

Buyer review

Excellent experience

Excellent service . Polite helpful staff. Ease of using the web based system.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tk22

Justme gave this product an overall rating of 5 / 5

Buyer review

Had other quotes and this was half price Fantastic!!

Will definitely come back again 10 out of 10 Even asked them to check that it was correct as so cheap

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Justme

Tallboy gave this product an overall rating of 4 / 5

Buyer review

Looks good

Until I have to make a claim on this policy, I cannot fully review it. However, so far, it looks OK. I just hope that Aviva's admin on managing car insurance is much better than their management of SIPPS - which is terrible!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Tallboy

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