AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

Star gave this product an overall rating of 5 / 5

Buyer review

Great deal on insurance

Very pleased with quote. Far cheaper than previous insurer for same cover. Feel confident in this insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Star

Onlyonebilly gave this product an overall rating of 5 / 5

Buyer review

Easy

It was such an easy action to change my insurance after buying a new car. And the price is good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Onlyonebilly

RedXS250 gave this product an overall rating of 4 / 5

Buyer review

Telephone staff excellent but my car insurance policy still not showing in my account nearly two weeks later

The service seemed excellent, but I still cannot access my car insurance policy on my (existing) MyAviva account, nearly two weeks after setting it up. Fortunately I requested a hard copy, but then I had to make a change to the details, and I still cannot access a soft copy and the revised paper version has still not arrived. This is really not acceptable.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Hi, I'm happy to hear our service has been good for you and that you recommend the product overall. I do apologise for the technical issues preventing you from accessing the policy online. I have taken action to ensure you have your documents as we await for the team to sort out your online access.

Yannis, Aviva Web Team

RedXS250

Northernlights gave this product an overall rating of 5 / 5

Buyer review

No nonsense insurance

I was pleasantly surprised to discover that when I opted to pay my car insurance premium monthly with Avia, it didn’t cost me anymore to do so and after experiencing difficulties paying that premium online a very helpful customer service member helped me to complete my purchase.

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Northernlights

john gave this product an overall rating of 5 / 5

Buyer review

nice to be back

after looking around for renewing my car insurane i contacted aviva and it was set up at the minimum of fuss

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

john

RaduCatalin gave this product an overall rating of 5 / 5

Buyer review

Great customers

Because Aviva gave me a chance to be an independent driver. This helped me a lot because like that they believe in me and in my driving. Thanks Aviva. Choose Aviva for and independent driving and a really great and nice experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RaduCatalin

viviexxx gave this product an overall rating of 5 / 5

Buyer review

Reasonably priced and great customer service after I made an error on the initial form

Fully comprehensive car insurance the car is driven by myself and my partner. Great customer service after a confusion involving my no claims bonus

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

viviexxx

A customer gave this product an overall rating of 5 / 5

Buyer review

Great customer

Very very goooood!!!!!!very very gooood!!!!!!!!!!!!!!!!!!

I would recommend Aviva to a friend

Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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