AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1059 customer reviews

Retep gave this product an overall rating of 5 / 5

Buyer review

Trusted highly reputable insurer .

Bought my policy online which was so easy the online process is very user friendly & if you've had contact before it fills in a lot of answers for you. The policy I bought was for a BMW X3 & I found Aviva to be very competitive I feel I have made a good choice of insurer given that they are such a reputable company that I'm sure I can trust.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Retep

ScruffyGeorge gave this product an overall rating of 4 / 5

Buyer review

Make Life Easier

I got a car insurance quote on line approx 3-4 weeks before renewal. Despite being able to retrieve my quote nearer the time, your website would not find / recognise my quote using the reference number given. Even your chat operative couldn't and when I tried to get a new quotation, it had, of course, gone up! Eventually I was able to get the quote back down to the first figure and was ready to buy but your web site is not easy to work through especially when adding drivers and add-on options. Also, I wanted to pay in one transaction but had to settle for instalments (albeit interest free). Almost lost patience and went elsewhere.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
2 / 5

I'm really sorry to see you haven't got the level of service we aim for when trying to get a quote, but thank you for pursuing the quote and insuring with ourselves. We do value your feedback and I have ensured that this has reached the relevant team to help improve our online journey.

Liv, Aviva Online Team

ScruffyGeorge

Grandad4KJS gave this product an overall rating of 5 / 5

Buyer review

Excellent cover, value and customer service

I purchased the Aviva Plus car policy, having obtained several insurance quotes from other providers. The Aviva Plus policy gave me all the cover I required with very reasonable excess payments at a competitive price. The real decider for me is the fact that if you are unlucky and involved in an accident you can choose the repairer without an additional excess payment

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Grandad4KJS

Mike gave this product an overall rating of 5 / 5

Buyer review

Excellent Service

I purchased car and building/contents insurance Very satisfied with the premiums, particularly the car insurance where I saved a significant amount compared to the figure quoted by my previous insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mike

NigelK gave this product an overall rating of 5 / 5

Buyer review

Easy Purchase of the Right Motor Insurance

Two car policy easily done on line, the offer stood up for comparison, great buy, and backup messaging has been good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

NigelK

Pamela gave this product an overall rating of 5 / 5

Buyer review

Great service

I was looking for reasonable yet reliable car insurance. I usually just get quotes from the comparison websites but I got a quote from Aviva too and I was really pleased with the price. And it was a good policy. Easy website to use and got my paperwork very quickly! Thankyou x

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pamela

Davmac gave this product an overall rating of 5 / 5

Buyer review

New car policy

The website was easy to use and customer services a pleasure to speak to

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Ease of purchase
4 / 5

Davmac

Wozzell gave this product an overall rating of 5 / 5

Buyer review

Excellent service

When i got through the lady was very polite, talked me through my options, She was very polite, professional

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Wozzell

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