Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Davmac gave this product an overall rating of
Buyer review
New car policy
07/11/2019
The website was easy to use and customer services a pleasure to speak to
I would recommend Aviva to a friend
- By:
- Davmac
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Ease of purchase
- 4 / 5
Davmac
Wozzell gave this product an overall rating of
Buyer review
Excellent service
07/11/2019
When i got through the lady was very polite, talked me through my options, She was very polite, professional
I would recommend Aviva to a friend
- By:
- Wozzell
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Wozzell
Smart gave this product an overall rating of
Buyer review
Easy process
06/11/2019
It was an easy process from quotation to payment . I will recommend Viva to everyone
I would recommend Aviva to a friend
- By:
- Smart
- Gender:
- Male
- Age:
- 45 to 54
Smart
Westlander gave this product an overall rating of
Buyer review
Best quote and coverage terms
06/11/2019
Filled in the online form on the Aviva site and the quote was very close to the lowest offer on comparethemarket (never heard of the company), and Aviva offered better cover and terms. Recommended.
I would recommend Aviva to a friend
- By:
- Westlander
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Westlander
Nirosla gave this product an overall rating of
Buyer review
Clear, quick and transparent
05/11/2019
I was pleasantly surprised how quick and efficient the process of buying car insurance was. The website made the choices clear and easy to consider. The whole process was efficient and quick. The price and payment arrangement were both great.
I would recommend Aviva to a friend
- By:
- Nirosla
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Nirosla
A customer gave this product an overall rating of
Buyer review
Great Customer Service
05/11/2019
Multi vehicle insurance ,a lot better value than where I was before.
I would recommend Aviva to a friend
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Andy gave this product an overall rating of
Buyer review
Car insurance
04/11/2019
I have had house insurance with Aviva for a long time. Decided to try them for car insurance. I was impressed at how easy it was to process online. A plus was it was a small saving instead of an increase that my previous insurer wanted.
I would recommend Aviva to a friend
- By:
- Andy
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Andy
Goodcoveratfairprice gave this product an overall rating of
Buyer review
Good customer service
04/11/2019
Car insurance, easy website fair price Would recommend it to a friend
I would recommend Aviva to a friend
- By:
- Goodcoveratfairprice
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Goodcoveratfairprice