Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
KimberleyWiseman gave this product an overall rating of
Buyer review
Car insurance online
12/03/2020
Bought car insurance comprehensive online as wanted to be with a new company to cover myself as main policy holder with my husband also on the policy.
I would recommend Aviva to a friend
- By:
- KimberleyWiseman
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
KimberleyWiseman
SJ99 gave this product an overall rating of
Buyer review
Friendly and helpful staff
12/03/2020
I purchased car insurance. Very friendly and helpful staff. But now having trouble accessing my online account.
I would recommend Aviva to a friend
- By:
- SJ99
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Thank you for insuring with us and for your positive review. For the online account, I've popped you a quick email to help you get access to your new policy online.
Yannis, Aviva Web Team
SJ99
Paulina gave this product an overall rating of
Buyer review
Car insurance
12/03/2020
Car in insurance very easy to obtain a quote and then purchase. Excellent cust service
I would recommend Aviva to a friend
- By:
- Paulina
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Paulina
GemC gave this product an overall rating of
Buyer review
Purchase experience
11/03/2020
Nice easy purchase experience - good value policy. It’s a shame cash back offer is only applied after 120 days
I would recommend Aviva to a friend
- By:
- GemC
- Gender:
- Female
- Age:
- 25 to 34
GemC
PEGH gave this product an overall rating of
Buyer review
Excellent value
11/03/2020
Bought car insurance making a substantial saving on previous year’s premium. The whole end to end process was extremely easy and the website well thought through and structured.
I would recommend Aviva to a friend
- By:
- PEGH
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
PEGH
Elitechooser gave this product an overall rating of
Buyer review
Elitechooser
11/03/2020
Car insurance. I've used Aviva previously. they are a competent. reliable company. I have just purchased this policy and have never had to make a claim!
I would recommend Aviva to a friend
- By:
- Elitechooser
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Elitechooser
Merc gave this product an overall rating of
Buyer review
Excellent customer service
10/03/2020
Full comprehensive motor insurance Which was great value
I would recommend Aviva to a friend
- By:
- Merc
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Merc
HelenD gave this product an overall rating of
Buyer review
Great quote
09/03/2020
Adding my 17 year old son was so easy and the quote was the best on the market.
I would recommend Aviva to a friend
- By:
- HelenD
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
HelenD