AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1061 customer reviews

Rating breakdown

1061 reviews

  • 5 stars awarded by 835 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1061 customer reviews

KimberleyWiseman gave this product an overall rating of 4 / 5

Buyer review

Car insurance online

Bought car insurance comprehensive online as wanted to be with a new company to cover myself as main policy holder with my husband also on the policy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

KimberleyWiseman

SJ99 gave this product an overall rating of 4 / 5

Buyer review

Friendly and helpful staff

I purchased car insurance. Very friendly and helpful staff. But now having trouble accessing my online account.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Thank you for insuring with us and for your positive review. For the online account, I've popped you a quick email to help you get access to your new policy online.

Yannis, Aviva Web Team

SJ99

Paulina gave this product an overall rating of 5 / 5

Buyer review

Car insurance

Car in insurance very easy to obtain a quote and then purchase. Excellent cust service

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Paulina

GemC gave this product an overall rating of 4 / 5

Buyer review

Purchase experience

Nice easy purchase experience - good value policy. It’s a shame cash back offer is only applied after 120 days

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34

GemC

PEGH gave this product an overall rating of 5 / 5

Buyer review

Excellent value

Bought car insurance making a substantial saving on previous year’s premium. The whole end to end process was extremely easy and the website well thought through and structured.

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PEGH

Elitechooser gave this product an overall rating of 5 / 5

Buyer review

Elitechooser

Car insurance. I've used Aviva previously. they are a competent. reliable company. I have just purchased this policy and have never had to make a claim!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Elitechooser

Merc gave this product an overall rating of 5 / 5

Buyer review

Excellent customer service

Full comprehensive motor insurance Which was great value

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Merc

HelenD gave this product an overall rating of 5 / 5

Buyer review

Great quote

Adding my 17 year old son was so easy and the quote was the best on the market.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HelenD

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